Common Services

No. At Sholeo Lodges, we do not offer an all-inclusive package.

Our model is designed to let you enjoy your stay with freedom, choosing what you want to plan in advance and what you'd rather decide as you go.

• Buffet breakfast available: You can include it in your reservation or add it only on the days you'd like. No obligation.

• Fast But Good: At our Original Hub, you'll find fast, healthy, natural, and freshly prepared food and drinks, along with All-Day-Dining so you can eat or have a drink whenever you feel like it.

• Freedom to explore: Much of what the Canary Islands have to offer is found outside the hotel. With this option, you have the flexibility to discover beaches, restaurants, and local spots at your own pace.

• More sustainable: We prepare only what is consumed, helping to reduce the food waste associated with other restaurant models.

If you have any questions about rates or how to add breakfast, please email us at booking@sholeolodges.com

Yes. All of our accommodations are designed for digital nomads and remote workers who want to combine work, travel, and a more flexible way of traveling.

• Sholeo Lodges Los Gigantes: Cool Working in the basement, open 24 hours a day for guests. 200 Mbit/s Wi-Fi. You can also work at the Original Hub.
• Sholeo Lodges Maspalomas: It doesn't have a coworking space, but you can work comfortably at the Original Hub, which offers high-speed Wi-Fi and power outlets for your computer.
• Sholeo Lodges Las Palmas Flats: Cool Working Café open 24 hours. Coffee and snacks served Wednesday through Sunday, from 7:30 a.m. to 3:00 p.m.

In addition, all of our accommodations feature free high-speed Wi-Fi and USB and USB-C ports in the rooms and apartments.

We'd love to hear about your experience and find out what you enjoyed most during your stay. You can share your feedback at:

• Google
• Booking.com
• TripAdvisor

And if there's anything that hasn't met your expectations, we recommend that you discuss it directly with the property's staff so we can help you as soon as possible.

You can also email us at info@sholeolodges.com or speak directly with the staff at the front desk.

Yes, although we prefer to prove it with facts.

Certifications Sholeo Lodges Los Gigantes and Sholeo Lodges Maspalomas hold Biosphere Sustainable certification, which is aligned withthe UN’s 17 Sustainable Development Goals and reviewed through annual external audits.

Fundación Foresta — Reforestation of the Canary Islands
We actively collaborate to support the recovery of the forests in the Canary Islands:

• For every additional cleaning service booked (€25), €1 is donated to the Fundación Foresta
• For every bottle of water sold at our accommodations, we donate €1 to Foresta
• During the Green Friday campaign, we donated 1.5% of total sales to the foundation

Less plastic

• We provide free water dispensers in all accommodations to reduce the use of single-use plastic
• We are working to phase out plastics at our facilities

Energy and Resources

• We use LED lighting, motion sensors, and energy- and water-saving systems

Responsible Cleaning

• Our cleaning system optimizes the use of water, cleaning products, and energy without compromising the comfort of your stay

Local and Fair Tourism

• We prioritize hiring local talent under fair conditions
• Explore's activities partner with local operators and entrepreneurs on the islands

Ocean Tourism

• Explore's water activities are selected to have no impact on marine biodiversity

For more information, visit: sholeolodges.com/comprometidos

At all of our accommodations, you'll find:

• Free high-speed Wi-Fi
• Online Check-in
• Access to the " The Community Rewards" loyalty program
• Pet Friendly Policy (cats and dogs weighing up to 15 kg; maximum of 1 pet per room or apartment)
• " Explore " section for booking activities and experiences at the destination
• 24-Hour Customer Service
• " Fast But Good " Dining Concept (at Lodges)
• Coworking
• Stays ranging from 1 night to extended stays
• Accessible Rooms/Apartments
• Autism Friendly Certification