Services & Facilities

Yes. The hotel has a free gym that is exclusively for guests and is open 24 hours a day.

• Recommended for ages 16 and up.
• Children under 16 may enter if accompanied by a guardian or with a doctor's or sports physician's prescription.

• Treadmill
• Digital Exercise Bike
• Spinning bike
• Elliptical trainer
• Multipower machine with a pulley system and pull-up bar
• Multifunction machine for upper- and lower-body exercises
• Free-Weight Training Bench
• Set of dumbbells ranging from 2.5 kg to 10 kg

Other facilities:

• The padel court is available from 9:00 a.m. to 10:00 p.m. (reserve at the front desk)
• Climbing and Calisthenics Area
• Bicycle and Scooter Rentals

Yes. At Sholeo Lodges Maspalomas, we offer options for people with celiac disease, food allergies, and food intolerances, as well as for guests who follow special diets.

Buffet breakfast

Usually available without the need to request them in advance:

• Gluten-Free Options
• Vegetarian options
• Low-Carb Options

Upon request:

• Vegan options. Please let us know during check-in or before your arrival.
• Organic options. Please let us know before your arrival.
• Accommodations for food allergies and intolerances, such as dairy, eggs, tree nuts, peanuts, shellfish, soy, or sesame. You can specify this during check-in, but we recommend letting us know in advance so we can make the necessary preparations.

Original Hub (Lunch and Dinner)

Usually available without the need to request them in advance:

• Gluten-Free Options
• Vegetarian options

Upon request:

• Accommodations for food allergies and intolerances, such as dairy, eggs, tree nuts, peanuts, shellfish, soy, or sesame. You can let us know during check-in, but we recommend that you notify us in advance so we can make the necessary preparations.

If you have a severe allergy or need to confirm any dietary requirements before booking, we recommend that you contact us in advance so we can inform you of the available options and better prepare for your stay.

You can email us at recepcion.maspalomas@sholeolodges.com

Free Wi-Fi is available throughout the facility, with speeds of up to 200 Mbit/s.

To connect:
1. Turn on Wi-Fi on your device and select the Sholeo Lodges network.
2. The login page will open automatically. Enter your room number and last name.
3. Accept the privacy policy.
4. You're ready to browse!

If you have any connection problems, you can contact the front desk by calling +34 828 690 005 (option 0) or by dialing *9 from your room phone.

At Sholeo Lodges Maspalomas , we are committed to a flexible cleaning system that is more environmentally responsible.

Cleaning frequency:

• Stays of 3 nights or fewer do not include housekeeping services during the stay
• Stays of 4 nights include a cleaning service on the third day of your stay, with a towel change
• Stays of more than 4 nights include housekeeping every 3 days. During the first cleaning, the bed linens and towels are changed. During the next cleaning, only the towels are changed. From then on, this schedule is repeated for the remainder of the stay.

If you'd like to request an additional cleaning or change the schedule for your scheduled cleaning, you can do so at the front desk or through the hotel's web app, under the "Customize My Stay" section.

Additional services:

• Extra Cleaning, €25: Request this service at the front desk at least 24 hours in advance. Includes room cleaning, change of bed linens, and change of towels.
  • For every additional cleaning service booked, Sholeo Lodges donates 1€ to the Fundación Foresta to support reforestation projects in the Canary Islands
• Additional towel replacement: €2.50 per towel

Express Laundry Service

• Drop off your items before 9:00 a.m. and pick them up within 24 hours. Ask at the front desk.

Self-Service Laundry (sunroom):

• Washing machine: 5€
• Hair dryer: 5€
• Free detergent

Each room has a 42-inch TV with built-in Chromecast, so you can stream content from your phone, tablet, or computer directly to the screen.

How to use it:
1. Press the Home button on your TV remote.
2. Scan the QR code that appears on the screen or go to the URL provided.
3. Follow the steps and start casting from your device.

Compatible with platforms such as Netflix, Disney+, HBO Max, Prime Video, YouTube, and Spotify, as well as many other apps for iOS and Android. You can also share a tab from the Google Chrome browser.

Important: Your device must be connected to the Sholeo Lodges Wi-Fi network for Chromecast to work properly.

All rooms are equipped with a complimentary safe. We recommend that you store your documents, money, and valuables in it.

How to set it up for the first time:
1. Enter a 4- to 6-digit code.
2. Confirm by pressing the pound key (#).
3. The screen will display the message “CLOSED.”

How to open it:
1. Enter your code.
2. The screen will display “OPEN.”

How to close it again:
1. Enter your code and press (#).
2. The screen will display “CLOSED.”

Important: The hotel is not responsible for valuables not stored in the safe.

If you need help, please contact the front desk:

• Dial *9 from the room phone
• +34 828 690 005

Outdoor pool heated to 24°C year-round.

Hours:

• Swimming pool: 10:00 a.m. to 8:00 p.m.
• Lifeguard service: 10:00 a.m. to 6:00 p.m.
• Maximum capacity: 70 people

Pool towels:

• A refundable cash deposit of 10€ at the front desk, valid for the entire stay
• Extra towel: €2.50
• The white towels in the room may not be used at the pool

Rules:

• You must take a shower before entering
• Children under 6 must always be accompanied by an adult
• Diving headfirst into the water is prohibited
• Do not use mats or balls in the water
• It is prohibited to reserve lounge chairs with clothing or objects when they are not in use; staff may remove them
• Glass and glass containers are not allowed in the pool area
• No loudspeakers or loud music allowed
• Pets are not allowed in the pool

In case of an emergency, call 112 or contact the front desk from your room by dialing *9.

The hotel offers a variety of spaces where you can eat, unwind, and enjoy yourself at your own pace throughout the day.

Buffet breakfast from 7:30 a.m. to 10:30 a.m.

• A wide selection of sweet and savory items, fresh fruit, hot dishes, and beverages
• Gluten-free and vegetarian options are always available
• Prices:
  • €12.00 per adult
  • €6.00 per child

The Original Hub

The heart of the Sholeo dining experience. A place to enjoy freshly prepared cuisine in a relaxed and casual atmosphere

• Fast But Good: Fast, healthy, and freshly prepared food and drinks
• All-Day-Dining: Eat and drink whenever you want, from lunch through the evening
  • Open from 10:30 a.m. to 10:30 p.m. for both guests and visitors
• Takeout available

Feel Good Garden

An outdoor area by the pool, perfect for relaxing and enjoying a drink.

• Poolside bar with beverage service. Check with the front desk for opening days and hours
• Open to the public.

Sholeo Lodges Maspalomas offers two Day Pass options so you can choose the experience that best suits you:

• Relax Day Pass: Includes access to the tanning area, pools, hot tub, and lounge chairs, one dish of your choice from the Snack Bar menu, and two drinks ( water, soft drinks, beer, house wine, or cocktails).
• Wellness Day Pass: Includes everything listed above, plus a 25-minute massage.

Both options are available from 11:00 a.m. to 7:00 p.m., Thursday through Sunday. You can also add a birthday cake as an extra for celebrations.

You can book your Day Pass directly from World Day Pass by selecting your desired date and the option you prefer. Once your reservation is confirmed, all you have to do is show up at the hotel on the day of your visit.

Sholeo Lodges Maspalomas is a smoke-free facility. Smoking is not permitted inside the rooms or in enclosed common areas.

You may smoke in the following designated areas:

• Outside the reception area (main entrance)
• The Original Hub Terrace
• Main Pool Deck
• Room Terraces

All rooms and common areas are equipped with smoke detectors. Smoking in unauthorized areas may result in additional charges for damages and the cancellation of your stay.