Arrival & Departure

Yes, you can arrive earlier and request an early check-in, subject to availability.

From 10:00h → 45 €
From 12:00h → 30 €
From 14:00h → 15 €

The service is arranged directly on arrival.

Yes, you can request a late check-out at reception, always subject to availability.

Until 14:00h → 15 €
Until 16:00h → 30 €
Until 18:00h → 50 €

Sholeo Lodges Los Gigantes is at Avenida La Gaviota, 3, Guía de Isora, Tenerife.

From the airport you can get here easily by bus, taxi or private transfer:

🚌 Bus

From Tenerife South (TFS): Bus 40 to Costa Adeje + Bus 477 to Los Gigantes (Varadero stop)
From Tenerife North (TFN): Bus 30 to Puerto de la Cruz + Bus 325 to Los Gigantes (Varadero stop)

Tickets can be bought directly on the bus or at authorized points.

🚕 Taxi

From TFS: about 30 minutes
From TFN: around 65 minutes

🚌 Private transfer
You can also request a private transfer by emailing recepcion.losgigantes@sholeolodges.com

✈️ Free transfer
The Community Rewards members with stays longer than 14 nights get a free airport transfer included.

To book a private transfer: write to us with the date, time and contact number.

Sholeo Lodges Maspalomas is at Avenida de Gran Canaria, 24, 35100 Maspalomas, Las Palmas.

If you arrive in Gran Canaria by boat, you can easily get here by bus or taxi:

🚌 Bus

• From Puerto de Las Palmas (Santa Catalina): Bus Global L30 heading to Faro de Maspalomas, to the Avenida de Gran Canaria 18 stop.

Tickets can be bought directly on the bus or at authorized points.

🚕 Taxi

• From Puerto de Las Palmas: journey of about 55 minutes.

Yes. You can leave your luggage at reception at no extra cost before check-in or after check-out and keep enjoying the island or the facilities hands-free.

Reception is open 24h.

If you need help or more information, you can call us at +34 828 690 005 (option 0).

Check-in is available from 15:00h and check-out must be done before 12:00h.

Reception is open 24h. After check-out, you can keep enjoying the hotel facilities at no extra cost before continuing your trip or exploring the island further.

To make your arrival quicker and more comfortable, you can complete the online pre check-in at sholeolodges.com/pre-check-in.

If you plan to arrive after 20:00h, let the reception team know in advance to keep your booking active. Otherwise, it may be cancelled automatically and 100% of the outstanding amount may be charged.

If you forgot something during your stay, you can write to us as soon as possible with a description of the item and where you think you might have lost it, or call us directly so we can help locate it.

• 📧 recepcion.maspalomas@sholeolodges.com
• 📞 +34 828 690 005

Important information:

• Lost-and-found items are kept for a maximum of 90 days from when they're found
• ID documents (national ID or passport) are handed over to the police if unclaimed
• Perishable food items are discarded the following day
• If you need us to send the item to you, shipping costs are at your expense

In-person pickup Monday to Friday, from 8:00h to 14:00h.