Faq's Sholeo Lodges Los Gigantes

The outdoor pool offers ocean views and is open year-round. It is also heated from December through April (approx. 23°C).

Hours:

• Swimming pool: 10:00 a.m. to 8:00 p.m.
• Lifeguard service: 10:00 a.m. to 6:00 p.m.
• Maximum capacity: 50 people

Pool towels:

• A refundable cash deposit of 10€ at the front desk, valid for the entire stay
• Extra towel: €2.50
• The white towels in the room may not be used at the pool

Rules:

• You must take a shower before entering
• Children under 6 must always be accompanied by an adult
• Diving headfirst into the water is prohibited
• Do not use mats or balls in the water
• It is prohibited to reserve lounge chairs with clothing or objects when they are not in use; staff may remove them
• Glass and glass containers are not allowed in the pool area
• No loudspeakers or loud music allowed
• Pets are not allowed in the pool

Emergencies:

• Phone: 112
• Nearest health center: Alcalá Health Center (24-hour emergency services): C/ Méndez, s/n · 922 47 83 65

Sholeo Lodges Los Gigantes does not have private parking, but you can park for free on the surrounding streets.

Check-in is available from 15:00h and check-out must be done before 12:00h.

Reception is open 24h. After check-out, you can keep enjoying the hotel facilities at no extra cost before continuing your trip or exploring the island further.

To make your arrival quicker and more comfortable, you can complete the online pre check-in at sholeolodges.com/pre-check-in.

If you plan to arrive after 20:00h, let the reception team know in advance to keep your booking active. Otherwise, it may be cancelled automatically and 100% of the outstanding amount may be charged.

Check-in is available starting at 3:00 p.m., and check-out must be completed by 12:00 p.m.

The front desk is open 24 hours a day. In addition, once you've checked out, you can continue to enjoy the hotel's facilities at no additional cost before continuing your trip or exploring the island further.

If you want to save time upon arrival, you can complete online pre-check-in at sholeolodges.com/pre-check-in.

If you plan to arrive after 8:00 p.m., please notify the front desk in advance so that your reservation remains active. Otherwise, it may be automatically canceled, and 100% of the outstanding amount will be charged.

The hotel offers a variety of spaces where you can eat, unwind, and enjoy yourself at your own pace throughout the day.

Buffet breakfast from 7:30 a.m. to 10:30 a.m.

• A wide selection of sweet and savory items, fresh fruit, hot dishes, and beverages.
• Gluten-free and vegetarian options are always available
• Prices
  • €12.50 per adult
  • €6.50 per child

The Original Hub

The heart of the Sholeo dining experience. A place to enjoy dishes prepared to order in a relaxed and casual atmosphere.

• Fast But Good: Fast, healthy, and freshly prepared food and drinks
• All-Day-Dining: Eat and drink whenever you want, from lunch through the evening
  • Lunch from 12:00 p.m. to 5:00 p.m.
  • Dinner from 7:00 p.m. to 10:00 p.m.
• Open to both guests and visitors
• Takeout available

Sholeo Lodges Los Gigantes is a 3-star hotel located at Avenida La Gaviota, 3, Tenerife, very close to Playa de La Arena and some of the most iconic spots in the southwest of the island. It’s the perfect place to enjoy the island at your own pace, surrounded by the ocean, nature, and great weather all year round.

It has 143 rooms:

• The Flow Double (24–26 m²)
• The Flow Double Superior (22 m²)
• The Flow Double Side Sea View (28–30 m²)
• The Flow Double Sea View (23 m²)
• The Loop Suite Pool View (28.5 m²)
• The Loop Suite Side Sea View (28.5 m²)
• The Loop Suite Sea View (40 m²)
• The Vibe Suite (28.5–67 m²)
• The Wave room Sea View (34 m²)

All rooms include a private bathroom, balcony, air conditioning, safe, minibar, and TV with Chromecast.

The Loop Suite and The Vibe Suite also feature cooking facilities, including a microwave and sink.