Sholeo Lodges Los Gigantes

Yes, you can arrive early and request an early check-in:

• Starting at 10:00 a.m. → €45
• From 12:00 p.m. → 30€
• From 2:00 p.m. → €15

This service is subject to availability and is arranged directly at the front desk upon your arrival.

Yes. If you need to check out later, you can request a late check-out:

• Until 2:00 p.m. → €15
• Until 4:00 p.m. → €30
• Until 6:00 p.m. → €50

This service is subject to availability and can be requested directly at the front desk.

Sholeo Lodges Los Gigantes is located at Avenida La Gaviota, 3, Guía de Isora, Tenerife.

From the airport, you can easily get there by bus, taxi, or private shuttle:

🚌 Bus

• From Tenerife South (TFS): Take Bus 40 to Costa Adeje + Bus 477 to Los Gigantes (Varadero stop)
• From Tenerife North (TFN): Bus 30 to Puerto de la Cruz + Bus 325 to Los Gigantes (Varadero stop)

Tickets can be purchased directly on the bus or at authorized locations.

🚕 Taxi

• From TFS: approx. 30 minutes
• From TFN: approx. 65 minutes

🚌 Private Transfer

• You can also request a private transfer by emailing recepcion.losgigantes@sholeolodges.com

✈️ Free shuttle service

• Members of The Community Rewards who stay for more than 14 nights are entitled to round-trip airport transfers upon request

If you need help arranging your arrival or would like to request a private transfer, please contact the hotel staff and provide the date, your arrival time, and a contact number.

Sholeo Lodges Los Gigantes is located at Avenida La Gaviota, 3, Guía de Isora, Tenerife.

If you arrive in Tenerife by boat, you can easily get there by bus or taxi:

🚌 Bus

• From Puerto Los Cristianos: Take bus 473 from Playa de las Américas to Los Gigantes (Varadero stop)
• From Puerto de Santa Cruz: Take bus 110 to Costa Adeje, then bus 477 to Los Gigantes (Varadero stop)

Tickets can be purchased directly on the bus or at authorized locations.

🚕 Taxi

• From Puerto Los Cristianos: about 25–30 minutes
• From Puerto de Santa Cruz: about 1 hour

Yes. You can leave your luggage at the front desk at no extra charge before check-in or after check-out and continue to enjoy the island or the hotel's facilities with greater convenience.

The front desk is open 24 hours a day .

If you need help or more information, you can contact the front desk at +34 822 25 53 35 (press 0).

Check-in is available starting at 3:00 p.m., and check-out must be completed by 12:00 p.m.

The front desk is open 24 hours a day. In addition, once you've checked out, you can continue to enjoy the hotel's facilities at no additional cost before continuing your trip or exploring the island further.

If you want to save time upon arrival, you can complete online pre-check-in at sholeolodges.com/pre-check-in.

If you plan to arrive after 8:00 p.m., please notify the front desk in advance so that your reservation remains active. Otherwise, it may be automatically canceled, and 100% of the outstanding amount will be charged.

If you left something behind during your stay, please contact us as soon as possible with a description of the item and where you think you might have lost it. You can also call us directly so we can help you find it.

• 📧 recepcion.losgigantes@sholeolodges.com
• 📞 +34 822 25 53 35

Important:

• Found items are held for up to 90 days from the date they are found
• Identification documents (ID card or passport) are turned over to law enforcement authorities if they are not claimed
• Perishable foods are thrown away the next day
• If you need us to ship the item to you, you will be responsible for the shipping costs

Pickup hours: Monday through Friday, 8:00 a.m. to 2:00 p.m.

The Playa de la Arena area, in western Tenerife, enjoys a pleasant, sunny climate for much of the year.

Temperatures typically range from 20 °C to 28 °C depending on the season, with a climate that is generally warmer and less windy than in other parts of the island, especially compared to northern Tenerife.

In addition, the sea temperature typically ranges between 20 °C and 22 °C for much of the year.

Very close to Sholeo Lodges Los Gigantes, you'll find amenities and some of the most famous attractions in southern Tenerife:

• Playa de la Arena: 700 m
• Supermarket: 300 m
• Bus stop: 260 m
• ATM: 293 m
• Pharmacy: 593 m
• Medical center: 1.3 km
• Los Gigantes Marina: 3 km
• Abama Golf: approx. 11 km
• Siam Park: approx. 25 km
• Los Cristianos: approx. 27 km

Distances are approximate and may vary depending on the route.

The payment request is sent from the Sholeo Lodges reservations email address:

• Sholeo Lodges Los Gigantes: booking.losgigantes@sholeolodges.com
• Sholeo Lodges Maspalomas: booking.maspalomas@sholeolodges.com
• Sholeo Lodges Las Palmas Flats: booking.laspalmas@sholeolodges.com

The only reliable way to confirm that an email is genuine is to check the sender's domain—the part after the @ symbol.

All official emails from Sholeo Lodges are sent exclusively from @sholeolodges.com. If the sender's address is anything other than this, do not click on any links and contact us directly.

The process always follows this order:

1. First, you'll receive an informational email from our reservations team.

2. You will then receive a second email automatically generated by Redsys from TPVVirtual@redsys.es, the official payment gateway, containing the link to complete the payment.

Before paying, check:

• The sender of the first email ends with @sholeolodges.com

• The URL of the payment link begins with https://sis.redsys.es or https://sis-t.redsys.es

• The payment page uses a secure connection (https).

If you have any questions, please email us at our reservations address before making any payment.

If you made your reservation directly with us, you can manage it at sholeolodges.com → My Reservation or email us at booking.losgigantes@sholeolodges.com, including the following information:

• Full Name
• Reservation Number
• Date of arrival
• Contact Phone Number

If you made your reservation through platforms such as Booking.com or Expedia, you'll need to cancel or change your reservation directly through that platform.

Terms and Conditions:

• Flexible Rate → Free cancellation up to 48 hours before arrival (21 days for special dates). After that time, the first night will be charged
• Non-Refundable Rate → No refunds allowed

The payment link is valid for 48 hours after it is sent.

If you have any problems making the payment, please contact us by here.

Yes. All payments are processed through the secure Redsys platform, which complies with the security and authentication standards required by the European PSD2 regulation , providing a safe and secure payment experience.

To ensure that the email you received is genuine and to avoid potential phishing attempts, we recommend that you check the following:

• All official emails from Sholeo Lodges are sent exclusively from addresses with the @sholeolodges.com domain.

• The payment process always follows this order:

1. You will receive an email from our reservations team sent from an @sholeolodges.com address.
2. You will then receive a second automated email from Redsys at TPVVirtual@redsys.es containing the link to complete your payment.

Before making any payment, we recommend that you check that:

• The sender of the newsletter uses the @sholeolodges.com domain.

• The payment email comes from TPVVirtual@redsys.es.

• The web address of the payment link begins with https://sis.redsys.es or https://sis-t.redsys.es.

• The payment page uses a secure connection (https).

If you have any questions about the authenticity of an email or a payment link, please contact our reservations team directly by clicking here before making the payment.

Half-board includes:

• Buffet breakfast from 7:30 a.m. to 10:30 a.m.
• À la carte dinner at The Original Hub from 7:00 p.m. to 10:00 p.m., including an appetizer, main course, and dessert

Drinks are not included in either service.

Important: On the evenings of December 25 and December 31, the regular menu will be served; there will be no gala dinner.

If your flight or transfer is before 7:30 a.m., you can request a packed lunch. Just ask at the front desk the day before.

If you are unable to complete the payment using the link you received, please contact our reservations team by clicking here. We will provide you with the necessary information to make the payment via bank transfer.

You can contact the reservations team directly by click here.

Redsys processes the payment and sends the authorization directly to your bank. You can check the charge in your banking app or on your statement within minutes.

If you need written confirmation that your reservation has been properly recorded, please contact us via this link and we’ll send it to you.

Yes. At Sholeo Lodges Los Gigantes, we have 4 rooms that are fully accessible to make the stay easier for guests with limited mobility; they are equipped with wheelchair-accessible showers. In addition, the hotel has elevators that provide access to all floors.

If you need more information, you can email us at recepcion.losgigantes@sholeolodges.com or call us at +34 822 25 53 35.

Yes. At Sholeo Lodges Los Gigantes, we offer options for people with celiac disease, food allergies, and food intolerances, as well as for guests who follow special diets.

Buffet breakfast

Usually available without the need to request them in advance:

• Gluten-Free Options
• Vegetarian options
• Low-Carb Options

Upon request:

• Vegan options. Please let us know during check-in or before your arrival.
• Organic options. Please let us know before your arrival.
• Accommodations for food allergies and intolerances, such as dairy, eggs, tree nuts, peanuts, shellfish, soy, or sesame. You can specify this during check-in, but we recommend letting us know in advance so we can make the necessary preparations.

Original Hub (Lunch and Dinner)

Usually available without having to request them in advance:

• Gluten-Free Options
• Vegetarian options

Upon request:

• Accommodations for food allergies and intolerances, such as dairy, eggs, tree nuts, peanuts, shellfish, soy, or sesame. You can let us know during check-in, but we recommend that you notify us in advance so we can make the necessary preparations.

If you have a severe allergy or need to confirm any dietary requirements before booking, we recommend that you contact us in advance so we can inform you of the available options and better prepare for your stay.

You can email us at recepcion.losgigantes@sholeolodges.com.

Free Wi-Fi is available throughout the facility, with speeds of up to 200 Mbit/s.

To connect:
1. Turn on Wi-Fi on your device and select the Sholeo Lodges network.
2. The login page will open automatically. Enter your room number and last name.
3. Accept the privacy policy.
4. You're ready to browse!

If you have any connection problems, you can contact the front desk by calling +34 822 25 53 35 (option 0) or by dialing *9 from your room phone.

Cool Working is located in the basement, near the pool.

• Open 24 hours a day
• Exclusive to guests
• 200 Mbit/s Wi-Fi

In addition, all rooms are equipped with USB and USB-C ports.

If you'd like to organize business meetings or corporate events, please email us at booking.losgigantes@sholeolodges.com

At Sholeo Lodges Los Gigantes , we are committed to a flexible cleaning system that is more environmentally responsible.

Cleaning frequency:

• Stays of 3 nights or fewer do not include housekeeping services during the stay
• Stays of 4 nights include a cleaning service on the third day of your stay, with a towel change
• Stays of more than 4 nights include housekeeping service every 3 days. During the first cleaning, the bed linens and towels are changed. During the next cleaning, only the towels are changed. From that point on, this schedule is repeated for the remainder of the stay.

If you'd like to request an additional cleaning or change the schedule for your scheduled cleaning, you can do so at the front desk or through the hotel's web app, under the "Customize My Stay" section.

Additional services:

• Extra Cleaning, €25: Request this service at the front desk at least 24 hours in advance. Includes room cleaning, change of bed linens, and change of towels.
  • For every additional cleaning service booked, Sholeo Lodges donates 1€ to the Fundación Foresta to support reforestation projects in the Canary Islands
• Additional towel replacement: €2.50 per towel

Express Laundry Service

• Drop off your items before 9:00 a.m. and pick them up within 24 hours. Ask at the front desk.

Self-Service Laundry (sunroom):

• Washing machine: 5€
• Hair dryer: 5€
• Free detergent

All rooms are equipped with individual air conditioning, with a control panel located near the entrance.

Important:

• The air conditioner turns off automatically when the patio or balcony door is opened
• To ensure it works properly, make sure the door is closed securely

If you have any issues with the room temperature, you can contact the 24-hour front desk by dialing *9 from your room phone.

Each room has a 42-inch TV with built-in Chromecast, so you can stream content from your phone, tablet, or computer directly to the screen.

How to use it:
1. Press the Home button on your TV remote.
2. Scan the QR code that appears on the screen or go to the URL provided.
3. Follow the steps and start casting from your device.

Compatible with platforms such as Netflix, Disney+, HBO Max, Prime Video, YouTube, and Spotify, as well as many other apps for iOS and Android. You can also share a tab from the Google Chrome browser.

Important: Your device must be connected to the Sholeo Lodges Wi-Fi network for Chromecast to work properly.

All rooms are equipped with a complimentary safe. We recommend that you store your documents, money, and valuables in it.

How to set it up for the first time:
1. Enter a 4- to 6-digit code.
2. Confirm by pressing the pound key (#).
3. The screen will display the message “CLOSED.”

How to open it:
1. Enter your code.
2. The screen will display “OPEN.”

How to close it again:
1. Enter your code and press (#).
2. The screen will display “CLOSED.”

Important: The hotel is not responsible for valuables not stored in the safe.

If you need assistance, you can contact the front desk by dialing *9 from your room phone or by calling +34 822 25 53 35.

The outdoor pool offers ocean views and is open year-round. It is also heated from December through April (approx. 23°C).

Hours:

• Swimming pool: 10:00 a.m. to 8:00 p.m.
• Lifeguard service: 10:00 a.m. to 6:00 p.m.
• Maximum capacity: 50 people

Pool towels:

• A refundable cash deposit of 10€ at the front desk, valid for the entire stay
• Extra towel: €2.50
• The white towels in the room may not be used at the pool

Rules:

• You must take a shower before entering
• Children under 6 must always be accompanied by an adult
• Diving headfirst into the water is prohibited
• Do not use mats or balls in the water
• It is prohibited to reserve lounge chairs with clothing or objects when they are not in use; staff may remove them
• Glass and glass containers are not allowed in the pool area
• No loudspeakers or loud music allowed
• Pets are not allowed in the pool

Emergencies:

• Phone: 112
• Nearest health center: Alcalá Health Center (24-hour emergency services): C/ Méndez, s/n · 922 47 83 65

Yes. The hotel has a free gym for guests, located next to Cool Working.

Hours:
From 07:00h to 22:00h
Minimum age: 18 years

Equipment:

• Elliptical
• Stationary bike
• Dumbbells
• Bench
• Pulleys

At Feel Good Garden you'll also find:

• Outdoor calisthenics area
• Basketball hoop
• Ping-pong table

Plus, from Explore you can book different activities and experiences, like yoga or pilates.

You can book activities and experiences through our "Explore" section at sholeolodges.com/explore or by emailing us at explore.losgigantes@sholeolodges.com

Some of the experiences available are:

• Water activities: whale watching, kayaking along the cliffs, or snorkeling.
• Sports and adventure: surfing, hiking in the Masca Gorge, or bike rides.
• Wellness: yoga and Pilates.
• Leisure and Entertainment: Cocktail Workshops.

The hotel offers a variety of spaces where you can eat, unwind, and enjoy yourself at your own pace throughout the day.

Buffet breakfast from 7:30 a.m. to 10:30 a.m.

• A wide selection of sweet and savory items, fresh fruit, hot dishes, and beverages.
• Gluten-free and vegetarian options are always available
• Prices
  • €12.50 per adult
  • €6.50 per child

The Original Hub

The heart of the Sholeo dining experience. A place to enjoy dishes prepared to order in a relaxed and casual atmosphere.

• Fast But Good: Fast, healthy, and freshly prepared food and drinks
• All-Day-Dining: Eat and drink whenever you want, from lunch through the evening
  • Lunch from 12:00 p.m. to 5:00 p.m.
  • Dinner from 7:00 p.m. to 10:00 p.m.
• Open to both guests and visitors
• Takeout available

The Day Pass includes access to the pool, one towel per person (with a deposit), a welcome cocktail, access to the gym and the coworking space ( except for the rooftop pool), as well as lunch (drinks not included). Hours are from 11:00 a.m. to 7:00 p.m., with lunch served from 1:00 p.m. to 3:00 p.m.

You can book your Day Pass directly from Sholeo Lodges Los Gigantes by selecting your desired date and checking availability. Once your reservation is confirmed, simply check in at the front desk on the day of your visit.

At Sholeo Lodges Los Gigantes, you'll find our Treatment Rooms, a space dedicated to wellness where you can enjoy massages and body treatments.

Available services:

• Relaxing, sports, and anti-cellulite massages
• Lymphatic Drainage
• Foot Reflexology
• Body Scrub
• Pressure Therapy

In addition, we also offer yoga and Pilates sessions, one-on-one training sessions, and special experiences (by reservation).

📋 View the service and pricing menu here.
📞 Reservations: +34 822 255 335

The breakfast buffet is served from 7:30 a.m. to 10:30 a.m.

The busiest time is usually between 9:00 a.m. and 10:00 a.m. If you'd prefer to have breakfast in a more relaxed atmosphere, we recommend coming between 7:30 a.m. and 8:30 a.m.