Sholeo Lodges Los Gigantes

Yes, we welcome cats and dogs at Sholeo Lodges Los Gigantes. You can add your pet as an add-on during the booking process. Spots are limited, so we recommend flagging it as early as possible.

General conditions:

• Maximum weight: 15 kg
• Maximum 1 pet per room
• Cost: 20 €/day
• Required documentation before check-in: up-to-date vet/vaccination record and valid liability insurance
• The pet must always be on a leash in shared areas
• It can't be left alone in the room at any moment (not even during cleaning)

Welcome kit: bed, feeder, water bowl and a treat or gift

Dogs:

• They can access shared areas, always on a leash
• At the restaurant, only on the terrace or at separate tables
• Access to the pool area is not allowed

Cats:

• Must stay exclusively in the room
• Must be transported in a carrier or on a leash

You can check the full rules and submit the documentation before arrival at sholeolodges.com/pet-friendly.

Yes, we welcome cats and dogs at Sholeo Lodges Maspalomas. You can add your pet as an add-on during the booking process. Spots are limited, so we recommend flagging it as early as possible.

General conditions:

• Maximum weight: 15 kg
• Maximum 1 pet per room
• Cost: 20 €/day
• Required documentation before check-in: up-to-date vet/vaccination record and valid liability insurance
• The pet must always be on a leash in shared areas
• It can't be left alone in the room at any moment (not even during cleaning)

Welcome kit: bed, feeder, water bowl and a treat or gift

Dogs:

• They can access shared areas, always on a leash
• At the restaurant, only on the terrace or at separate tables
• Access to the pool area is not allowed

Cats:

• Must stay exclusively in the room
• Must be transported in a carrier or on a leash

You can check the full rules and submit the documentation before arrival at sholeolodges.com/pet-friendly.

Yes. At Sholeo Lodges Los Gigantes we have accessible rooms and Autism Friendly certification, so that more people can enjoy their stay comfortably and peacefully.

Accessibility:

• 4 rooms fully adapted for people with reduced mobility
• Wheelchair-accessible shower
• Elevator on all floors of the hotel

Autism Friendly:

• Environment and service adapted to offer a more comfortable, calmer experience
• If you have specific needs, we recommend contacting us before your arrival so we can help you prepare your stay better

For more information, you can email us at recepcion.losgigantes@sholeolodges.com or call us at +34 822 25 53 35.

Yes, children are welcome at Sholeo Lodges Los Gigantes. Here's what you need to know before booking:

Prices:

• Babies 0–1 year: free (cot on request, subject to availability)
• Children from 2 years: 35 €/night

Rooms that accept children:

• The Loop Suite Pool View: max 3 adults + 1 child
• The Loop Suite Side Sea View: max 3 adults + 1 child
• The Loop Suite Sea View: max 3 adults + 1 child
• The Vibe Suite: max 4 people
• The Wave Room Sea View: max 2 adults + 1 baby

We don't have extra beds for safety reasons, so each room's max capacity is the one shown.

Important:

• Children under 16 must always be accompanied by an adult in all areas
• The gym is only for guests over 18

If you need to request a cot or high chair, you can mention it during booking or email us at recepcion.losgigantes@sholeolodges.com

We don't accept stag or hen parties or similar celebrations at any of our properties. And yes, this policy is here to stay.

We do organize other types of groups and events, like team offsites, corporate events, private birthdays or product launches.

For more information, you can write to us at booking@sholeolodges.com.

If you want to enjoy Atlantic views during your stay, you can book one of our rooms with sea view or side sea view:

• The Flow Double Sea View
• The Flow Double Side Sea View
• The Loop Suite Sea View
• The Loop Suite Side Sea View
• The Vibe Suite
• The Wave Room Sea View

If you haven't booked yet, just pick one of these rooms during the booking process at sholeolodges.com.

Already have a confirmed booking? You can also request an upgrade by paying the rate difference. Email us at recepcion.losgigantes@sholeolodges.com with your name, arrival date and booking number, or ask directly at reception on arrival (always subject to availability).

Sholeo Lodges Los Gigantes doesn't have a private parking, but you can park for free on the surrounding streets.

To check in, you'll just need a valid photo ID or passport.

If you're traveling with a passport, remember it must be valid for at least 3 months after your departure date.

Depending on the rate you chose, you may also need to present a credit card to complete payment or guarantee the booking.

Your room comes with everything you need so you only have to focus on enjoying the island at your own pace.

Includes:

• 200 Mbit/s WiFi
• TV with Chromecast
• Safe
• Minibar
• Hypoallergenic pillows
• Towels, shower gel, soap and shampoo
• USB and USB-C ports

You can also request at no charge:

• Hair dryer
• Iron
• Cot
• High chair

Services not included by default:

• Breakfast: 12.50 €/adult and 6.50 €/child
• Pool towels: refundable 10 € cash deposit
• Laundry service

And if you arrive before check-in or want to keep enjoying the destination after check-out, luggage storage is free and available 24h at reception.

Sholeo Lodges Los Gigantes is a 3-star hotel located at Avenida La Gaviota, 3, Tenerife, at the foot of the Los Gigantes cliffs. A place designed to enjoy the island at your own pace, surrounded by sea, nature and great weather all year round.

It has 143 rooms:

• The Flow Double (24–26 m²)
• The Flow Double Superior (22 m²)
• The Flow Double Side Sea View (28–30 m²)
• The Flow Double Sea View (23 m²)
• The Loop Suite Pool View (28.5 m²)
• The Loop Suite Side Sea View (28.5 m²)
• The Loop Suite Sea View (40 m²)
• The Vibe Suite (28.5–67 m²)
• The Wave Room Sea View (34 m²)

All rooms include a private bathroom, balcony, air conditioning, safe, minibar and TV with Chromecast.

The Loop Suite and The Vibe Suite rooms also include cooking facilities, with microwave and sink.

The payment request is sent from the Sholeo Lodges reservations email address:

• Sholeo Lodges Los Gigantes: booking.losgigantes@sholeolodges.com
• Sholeo Lodges Maspalomas: booking.maspalomas@sholeolodges.com
• Sholeo Lodges Las Palmas Flats: booking.laspalmas@sholeolodges.com

The only reliable way to confirm that an email is genuine is to check the sender's domain—the part after the @ symbol.

All official emails from Sholeo Lodges are sent exclusively from @sholeolodges.com. If the sender's address is anything other than this, do not click on any links and contact us directly.

The process always follows this order:

1. First, you'll receive an informational email from our reservations team.

2. You will then receive a second email automatically generated by Redsys from TPVVirtual@redsys.es, the official payment gateway for Spain's leading banks, containing the link to complete the payment.

Before paying, check:

• The sender of the first email ends with @sholeolodges.com

• The URL of the payment link begins with https://sis.redsys.es or https://sis-t.redsys.es

• The payment page uses a secure connection (https).

If you have any questions, please email us at our reservations address before making any payment.

If you booked directly with us, you can manage it from sholeolodges.com → My Booking or email us at booking.losgigantes@sholeolodges.com with:

• Full name
• Booking number
• Arrival date
• Contact phone

If you booked through platforms like Booking.com or Expedia, you'll need to handle the cancellation or change directly with that platform.

Conditions:

• Flexible rate → free cancellation up to 48h before arrival (21 days during special dates). After that window, the first night will be charged
• Non-Refundable rate → no refund

The payment link is valid for 48 hours after it is sent.

If you have any problems making the payment, please contact us by here.

Yes. All payments are processed through the secure Redsys platform, which complies with the security and authentication standards required by the European PSD2 regulation. , providing a safe and secure payment experience.

To ensure that the email you received is genuine and to avoid potential phishing attempts, we recommend that you check the following:

• All official emails from Sholeo Lodges are sent exclusively from addresses with the @sholeolodges.com domain.

• The payment process always follows this order:

1. You will receive an email from our reservations team sent from an @sholeolodges.com address.

2. You will then receive a second automated email from Redsys at TPVVirtual@redsys.es containing the link to complete your payment.

Before making any payment, we recommend that you check that:

• The sender of the newsletter uses the @sholeolodges.com domain.

• The payment email comes from TPVVirtual@redsys.es.

• The web address of the payment link begins with https://sis.redsys.es or https://sis-t.redsys.es.

• The payment page uses a secure connection (https).

If you have any questions about the authenticity of an email or a payment link, please contact our reservations team directly by clicking here before making the payment.

Half board includes:

• Buffet breakfast from 07:30h to 10:30h
• À la carte dinner at The Original Hub from 19:00h to 22:00h, including starter + main + dessert

Drinks are not included in either service.

Important: on the nights of 25 December and 31 December the regular menu is offered, with no gala dinner.

If your flight or transfer is before 07:30h, you can request a picnic to go. Just ask at reception the day before.

If you are unable to complete the payment using the link you received, please contact our reservations team by clicking here. We will provide you with the necessary information to make the payment via bank transfer.

You can contact the reservations team directly by click here.

Redsys processes the payment and sends the authorization directly to your bank. You can check the charge in your banking app or on your statement within minutes.

If you need written confirmation that your reservation has been properly recorded, please contact us via this link and we’ll send it to you.

You have free WiFi across the entire property, with speeds up to 200 Mbit/s.

To connect:
1. Turn on WiFi on your device and select the Sholeo Lodges network.
2. The login page will open automatically. Enter your room number and your last name.
3. Accept the privacy policy.
4. You're ready to browse!

If you have any connection issue, you can contact reception by calling +34 822 25 53 35 (option 0) or dialing *9 from your room phone.

At Sholeo Lodges Los Gigantes we use a flexible cleaning system that's kinder to the environment. You decide when you want us to clean your room, avoiding unnecessary interruptions and helping us reduce our environmental impact.

Cleaning frequency:

• Room cleaning and bed-linen changes happen every 3 days
• Stays of less than 3 nights: no cleaning service included
• Bed linen is changed during the first cleaning service

If you want to request a cleaning or change the schedule, you can do it at reception or from the hotel's web app, in the "Personalize my stay" section.

Additional services:

• Extra cleaning: 25 €. Request it at reception 24h in advance
• 1 € from each extra cleaning is donated to Fundación Foresta
• Additional towel change: 2.50 €/towel.

Laundry:

• Express service: drop-off before 9:00h → pickup in 24h
• Request at reception

Self-service laundry (solarium):

• Washer: 5 €
• Dryer: 5 €
• Detergent included

All rooms have individual air conditioning, with a control panel by the entrance.

Important:

• The air conditioning switches off automatically when you open the terrace or balcony door
• For it to work properly, make sure the door is fully closed

If you have any issue with the room temperature, you can contact 24h reception by dialing *9 from the room phone.

Cool Working is located on the basement floor, near the pool.

• Open 24h
• Exclusive for guests
• 200 Mbit/s WiFi

Plus, all rooms have USB and USB-C connections.

If you want to organize company meetings or company events, you can email us at booking.losgigantes@sholeolodges.com

The outdoor pool has sea views and is open all year round. It's heated between December and April (approx. 23°C).

Hours:

• Pool: from 10:00h to 20:00h
• Lifeguard service: from 10:00h to 18:00h
• Maximum capacity: 50 people

Pool towels:

• Refundable 10 € cash deposit at reception, valid for the whole stay
• Extra towel change: 2.50 €
• The white room towels can't be used at the pool

Rules:

• Showering before entering is mandatory
• Children under 6 must always be accompanied by an adult
• No diving headfirst into the water
• No inflatables or balls in the water
• No reserving loungers with clothes or items when not in use; staff may remove them
• No glass or glass containers in the pool area
• No speakers or loud music
• No pets in the pool

Emergencies:

• Phone: 112
• Nearest health center: Centro de Salud Alcalá (24h emergencies): C/ Méndez, s/n · 922 47 83 65

Each room has a 42" TV with built-in Chromecast, so you can stream content from your phone, tablet or computer directly to the screen.

How to use it:
1. Press the Home button on the TV remote.
2. Scan the QR code that appears on the screen or visit the URL shown.
3. Follow the steps and start casting from your device.

Compatible with platforms like Netflix, Disney+, HBO Max, Prime Video, YouTube and Spotify, plus many other iOS and Android apps. You can also share a tab from the Google Chrome browser.

Important: your device must be connected to the Sholeo Lodges WiFi network for Chromecast to work properly.

All rooms have a free safe. We recommend keeping documents, money and valuables in it.

How to set it up for the first time:
1. Enter a code with 4 to 6 digits.
2. Confirm by pressing the hash button (#).
3. The screen will show "CLOSED".

How to open it:
1. Enter your code.
2. The screen will show "OPEN".

How to close it again:
1. Enter your code and press (#).
2. The screen will show "CLOSED".

Important: the hotel is not responsible for valuables not stored in the safe.

If you need help, you can contact reception by dialing *9 from the room phone or calling +34 822 25 53 35.

Yes. The hotel has a free gym for guests, located next to Cool Working.

Hours:
From 07:00h to 22:00h
Minimum age: 18 years

Equipment:

• Elliptical
• Stationary bike
• Dumbbells
• Bench
• Pulleys

At Feel Good Garden you'll also find:

• Outdoor calisthenics area
• Basketball hoop
• Ping-pong table

Plus, from Explore you can book different activities and experiences, like yoga or pilates.

You can book activities and experiences from our Explore section at sholeolodges.com/explore or by emailing us at explore.losgigantes@sholeolodges.com

Some of the experiences available are:

• Water activities: whale watching, kayaking along the cliffs or snorkeling.
• Sports and adventure: surf, hiking in the Masca Ravine or biking routes.
• Wellness: yoga and pilates.
• Leisure and entertainment: cocktail workshops.

The hotel has different spaces to eat, disconnect and enjoy at your own pace throughout the day.

Buffet breakfast from 07:30h to 10:30h

• Gluten-free and vegetarian options always available
• 12.50 €/adult
• 6.50 €/child

The Original Hub

• Fast but Good: quick, healthy, natural food and drinks made on the spot
• All-Day-Dining: eat and drink whenever you want, from lunch to night
• Lunch from 12:00h to 17:00h
• Dinner from 19:00h to 22:00h
• Open to both guests and visitors
• Takeaway service available

Feel Good Garden

• Open-air lounge bar
• Open from 11:00h to 23:00h
• Open to the public

Sholeo Lodges Los Gigantes features Relax Cabins, a space where you can enjoy massages (relaxing, sports, and anti-cellulite) and body treatments such as lymphatic drainage, foot reflexology, body scrubs, and pressotherapy. The lodge also offers yoga and Pilates sessions, one-on-one training sessions with a personal trainer, and special experiences available by reservation.

💆 Relaxing, sports, and anti-cellulite massages
✨ Body treatments: lymphatic drainage, foot reflexology, body scrub, pressotherapy
🧘 Yoga and Pilates sessions, with the option of one-on-one classes with a trainer
🏋️ Gym

We also organize special experiences designed to make your stay unforgettable—please ask at the front desk about availability.

📋 Check out the service and pricing menu here.
📞 Reservations: +34 822 255 335

Buffet breakfast is served from 07:30h to 10:30h.

The busiest window is usually between 09:00h and 10:00h. If you'd prefer a quieter breakfast, we recommend coming between 07:30h and 08:30h.

Right next to Sholeo Lodges Los Gigantes you'll find services and some of the best-known spots in the south of Tenerife:

• Playa de la Arena: 700 m
• Supermarket: 300 m
• Bus stop: 260 m
• ATM: 293 m
• Pharmacy: 593 m
• Medical center: 1.3 km
• Puerto Deportivo Los Gigantes: 3 km
• Abama Golf: approx. 11 km
• Siam Park: approx. 25 km
• Los Cristianos: approx. 27 km

Distances are approximate and may vary depending on the route.

The Playa de la Arena area, in the west of Tenerife, enjoys pleasant and sunny weather for most of the year.

Temperatures usually stay between 20°C and 28°C depending on the season, with a generally warmer and less windy climate than other parts of the island, especially compared to the north of Tenerife.

The sea temperature usually ranges between 20°C and 22°C for much of the year.