Arrival & Departure

Yes, you can arrive earlier and request an early check-in, subject to availability.

From 10:00h → 45 €
From 12:00h → 30 €
From 14:00h → 15 €

The service is arranged directly on arrival.

Yes, you can request a late check-out at reception, always subject to availability.

Until 14:00h → 15 €
Until 16:00h → 30 €
Until 18:00h → 50 €

Sholeo Lodges Maspalomas is at Avenida de Gran Canaria, 24, 35100 Maspalomas, Las Palmas.

From the airport you can get here easily by bus, taxi or private transfer:

🚌 Bus

• Lines L66 or L90 to the Avenida de Gran Canaria 18 stop.
• Approximate journey: 30 minutes.
• Tickets can be bought directly on the bus or at authorized points.

🚕 Taxi

• From Gran Canaria Airport (LPA): journey of about 25 minutes.

✈️ Free transfer

• The Community Rewards members with stays longer than 14 nights get a free airport transfer included.

To book a private transfer, write to us with the date, time and contact number.

Sholeo Lodges Los Gigantes is at Avenida La Gaviota, 3, Guía de Isora, Tenerife.

If you arrive in Tenerife by boat, you can easily get here by bus or taxi:

🚌 Bus

• From Puerto Los Cristianos: Bus 473 from Playa de las Américas to Los Gigantes (Varadero stop)
• From Puerto de Santa Cruz: Bus 110 to Costa Adeje + Bus 477 to Los Gigantes (Varadero stop)

Tickets can be bought directly on the bus or at authorized points.

🚕 Taxi

• From Puerto Los Cristianos: about 25–30 minutes
• From Puerto de Santa Cruz: around 1 hour

Yes. You can leave your luggage at reception at no extra cost before check-in or after check-out and keep enjoying the island or the facilities hands-free.

Reception is open 24 hours.

If you need help or more information, you can contact reception at +34 822 25 53 35 (option 0).

Check-in is available from 15:00h and check-out must be done before 12:00h.

Reception is open 24h. After check-out, you can keep enjoying the hotel facilities at no extra cost before continuing your trip or exploring the island further.

To make your arrival quicker and more comfortable, you can complete the online pre check-in at sholeolodges.com/pre-check-in.

If you plan to arrive after 20:00h, let the reception team know in advance to keep your booking active. Otherwise, it may be cancelled automatically and 100% of the outstanding amount may be charged.

If you forgot something during your stay, you can write to us as soon as possible with a description of the item and where you think you might have lost it, or call us directly so we can help locate it.

• 📧 recepcion.losgigantes@sholeolodges.com
• 📞 +34 822 25 53 35

Important information:

• Lost-and-found items are kept for a maximum of 90 days from when they're found
• ID documents (national ID or passport) are handed over to the police if unclaimed
• Perishable food items are discarded the following day
• If you need us to send the item to you, shipping costs are at your expense

In-person pickup Monday to Friday, from 8:00h to 14:00h.