Arrival & Departure

Sholeo Lodges Las Palmas Flats does not have a physical front desk. Access and check-in are self-service.

In-person assistance at the building:

• Every day, from 9:00 a.m. to 11:00 a.m. and from 3:00 p.m. to 5:00 p.m.
• Phone and WhatsApp: +34 621 154 318

Outside of those hours:

• Main Switchboard: +34 928 335 960
• Email: info.laspalmas@sholeolodges.com

In case of an emergency outside of office hours, please contact the main switchboard at +34 928 335 960.

Sholeo Lodges Las Palmas Flats does not have a physical front desk. The access and check-in process is completely self-service.

Before you arrive:

1. Complete the online pre-check-in using the link you'll receive by email
2. Enter the information for all guests and sign the terms and conditions
3. You will receive an email with the information you need to access the building and the apartment

Upon arriving at the building (Juan Rejón, 20):

1. Enter the access code on the front door keypad
2. Go to the self-check-in area.
3. Scan the QR code on the sign and follow the instructions to complete your registration on your phone.
4. Scan the ID card or passport of all guests.
5. Once the process is complete, you will receive your apartment number and access code.

Digital key:

• Download the Omnitec app (App Store / Google Play)
• Log in using the information you received by email
• Carry your digital key right on your cell phone

Important:

• Check-out is by 11:00 a.m. After that time, the access code will no longer work.

If you need help during the process, call +34 928 335 960.

Sholeo Lodges Las Palmas Flats does not have its own luggage storage facility in the building.

The closest option is:
Luggage Storage Castillo de la Luz — Radical Storage
C/ La Naval, 120, 35008 Las Palmas de Gran Canaria

If you need help with your luggage before check-in or after check-out, you can email us at info.laspalmas@sholeolodges.com or call us at +34 928 335 960.

Check-in: starting at 3:00 p.m.
Check-out: by 11:00 a.m.

Important: Starting at 11:00 a.m., the access code for the apartment will no longer work.

The check-in process at Sholeo Lodges Las Palmas Flats is completely self-service (self-check-in): there is no physical front desk.

When you arrive at the building, you'll find a self-check-in area with a QR codethat will guide you step by step through the registration process on your own cell phone.

During the process, you will need to scan the identification documents of all occupants.

Once check-in is complete, you'll receive your apartment number and access code.

Personal assistance:

• Every Sunday, from 9:00 a.m. to 11:00 a.m. and from 3:00 p.m. to 5:00 p.m.
• WhatsApp Support: +34 621 154 318
• If you need to call us, you can reach the switchboard at +34 928 335 960