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Sholeo Lodges Las Palmas Flats
We do not allow bachelor or bachelorette parties or similar celebrations at any of our accommodations.
Our goal is to provide a relaxed and pleasant atmosphere for all guests, so these types of events are not permitted.
However, if we organize other types of groups and events, such as team meetings, corporate events, private birthday parties, or presentations.
For more information, please email us at mice@sholeolodges.com
Yes, we welcome cats and dogs at Sholeo Lodges Las Palmas Flats. You can add your pet as an add-on during the booking process. Spots are limited, so we recommend flagging it as early as possible.
General conditions:
- Maximum weight: 15 kg
- Maximum 1 pet per apartment
- Cost: 20 €/day
- Required documentation before check-in: up-to-date vet/vaccination record and valid liability insurance
- The pet must always be on a leash in shared areas
- It can't be left alone in the apartment at any moment (not even during cleaning)
Welcome kit: bed, feeder and water bowl waiting for you in the apartment
Dogs:
- They can access shared areas, always on a leash
Cats:
- Must stay exclusively in the apartment
- Must be transported in a carrier or on a leash
You can check the full rules and submit the documentation before arrival at sholeolodges.com/pet-friendly.
Yes. At Sholeo Lodges Las Palmas Flats, we have apartments accessible to people with limited mobility, equipped with wheelchair-accessible showers. In addition, the building has elevators that provide access to all floors.
If you need more information, you can email us at info.laspalmas@sholeolodges.com
Yes, you can stay with children at Sholeo Lodges Las Palmas Flats. Here's what you need to know before booking:
Terms and Conditions:
- We provide cribs upon request at no additional cost. You can request it when you make your reservation or by emailing us at info.laspalmas@sholeolodges.com
- The reservation price applies per apartment, not per person, provided that the maximum occupancy for each unit is observed.
Apartments and capacity:
- Studio apartments and one-bedroom apartments: sofa bed and a maximum capacity of 3 people
- 2-bedroom apartments: bunk beds + sofa bed, with a maximum capacity of 5 people
All apartments feature a fully equipped kitchen, making them especially comfortable for families with children.
Yes, we have parking available, subject to availability and at an additional cost:
- 1 to 3 days: €14 per day.
- 4 to 6 days: €12 per day.
- More than 7 days: €10 per day.
Since parking spaces are limited, if there is no availability, most of our guests park on the surrounding streets, where parking is free 24 hours a day.
The nearest parking lot is Parking Albareda Canteras (C. Albareda, 55-57, 35008 Las Palmas de Gran Canaria, Las Palmas, Spain).
- +34 928 22 45 77
- parkingalbareda@gmail.com
Sholeo Lodges Las Palmas Flats offers city apartments located in the center of Las Palmas de Gran Canaria, 250 meters from Las Canteras Beach.
The apartments are designed for those looking for a more independent and flexible stay, whether for a city getaway, a long-term stay, or a business trip. Each one features a fully equipped kitchen and functional spaces so you can enjoy the city at your own pace.
The property does not have a physical front desk, and check-in is self-service.
In addition, it features common areas such as:
- Cool Working (coworking space)
- Roof Rocks (rooftop terrace with a view)
- 24-Hour Self-Service Laundry
Sholeo Lodges Las Palmas Flats offers three types of apartments:
Studio (1 room)
— Capacity: 1–3 people
— Size: 35–40 m²
— Double bed + sofa bed
— Private bathroom with shower
— Air conditioning
— Ceramic cooktop and microwave
1-Bedroom Apartment (with open-concept living room and kitchen)
— Capacity: 1–3 people
— Size: 35–40 m²
— 2 single beds pushed together (or a double bed) + sofa bed
— Private bathroom with shower
— Air conditioning
— Living room-kitchen: glass-ceramic cooktop and microwave
2-Bedroom Apartment
— Sleeps: 2–5 people
— Area: 45–56 m²
— Bedroom 1: 2 single beds pushed together (or double)
— Bedroom 2: 2 single bunk beds
— Sofa bed in the living room
— Private bathroom with shower
— Air conditioning
— Open-concept living room and kitchen: ceramic-glass stove and microwave
Sholeo Lodges Las Palmas Flats does not have a physical front desk. Access and check-in are self-service.
In-person assistance at the building:
- Every day, from 9:00 a.m. to 11:00 a.m. and from 3:00 p.m. to 5:00 p.m.
- Phone and WhatsApp: +34 621 154 318
Outside of those hours:
- Main Switchboard: +34 928 335 960
- Email: info.laspalmas@sholeolodges.com
In case of an emergency outside of office hours, please contact the main switchboard at +34 928 335 960.
Sholeo Lodges Las Palmas Flats does not have a physical front desk. The access and check-in process is completely self-service.
Before you arrive:
- Complete the online pre-check-in using the link you'll receive by email
- Enter the information for all guests and sign the terms and conditions
- You will receive an email with the information you need to access the building and the apartment
Upon arriving at the building (Juan Rejón, 20):
- Enter the access code on the front door keypad
- Go to the self-check-in area.
- Scan the QR code on the sign and follow the instructions to complete your registration on your phone.
- Scan the ID card or passport of all guests.
- Once the process is complete, you will receive your apartment number and access code.
Digital key:
- Download the Omnitec app (App Store / Google Play)
- Log in using the information you received by email
- Carry your digital key right on your cell phone
Important:
- Check-out is by 11:00 a.m. After that time, the access code will no longer work.
If you need help during the process, call +34 928 335 960.
Sholeo Lodges Las Palmas Flats does not have its own luggage storage facility in the building.
The closest option is:
Luggage Storage Castillo de la Luz — Radical Storage
C/ La Naval, 120, 35008 Las Palmas de Gran Canaria
If you need help with your luggage before check-in or after check-out, you can email us at info.laspalmas@sholeolodges.com or call us at +34 928 335 960.
Check-in: starting at 3:00 p.m.
Check-out: by 11:00 a.m.
Important: Starting at 11:00 a.m., the access code for the apartment will no longer work.
The check-in process at Sholeo Lodges Las Palmas Flats is completely self-service (self-check-in): there is no physical front desk.
When you arrive at the building, you'll find a self-check-in area with a QR codethat will guide you step by step through the registration process on your own cell phone.
During the process, you will need to scan the identification documents of all occupants.
Once check-in is complete, you'll receive your apartment number and access code.
Personal assistance:
- Every Sunday, from 9:00 a.m. to 11:00 a.m. and from 3:00 p.m. to 5:00 p.m.
- WhatsApp Support: +34 621 154 318
- If you need to call us, you can reach the switchboard at +34 928 335 960
Las Palmas de Gran Canaria has an extensive public transportation network. The municipal buses are ideal for getting around the city, while Global’s intercity routes allow you to travel to other parts of the island and connect to the airport.
From Sholeo Lodges Las Palmas Flats:
- Gran Canaria Airport (LPA): Global Bus L60/L91 to Santa Catalina + Bus 33 (Woermann stop)
- Port of Las Palmas de Gran Canaria: Bus 19 · Stop: Juan Rejón
In addition, from Sholeo Lodges Las Palmas Flats , you can walk to many of the area's main attractions, including Las Canteras Beach.
Sholeo Lodges Las Palmas Flats does not have its own gym, but you'll find several options near the building:
- Isleta Centro Fitness Canarias: 96 Gordillo Street
- Power Yoga Canarias: 12 Alonso de Ojeda Street
Sholeo Lodges Las Palmas Flats is located in Juan Rejón, just 250 meters from Las Canteras Beach.
Nearby services:
- Supermarket: 176 m
- Medical center: 243 m
- Pharmacy: 75 m
- Bus stop: 1 km
- ATM: 1.1 km
Las Palmas de Gran Canaria offers a combination of beaches, city life, cuisine, and culture all year round.
The payment request is sent from the Sholeo Lodges reservations email address:
- Sholeo Lodges Los Gigantes: booking.losgigantes@sholeolodges.com
- Sholeo Lodges Maspalomas: booking.maspalomas@sholeolodges.com
- Sholeo Lodges Las Palmas Flats: booking.laspalmas@sholeolodges.com
The only reliable way to confirm that an email is genuine is to check the sender's domain—the part after the @ symbol.
All official emails from Sholeo Lodges are sent exclusively from @sholeolodges.com. If the sender's address is anything other than this, do not click on any links and contact us directly.
The process always follows this order:
- First, you'll receive an informational email from our reservations team.
- You will then receive a second email automatically generated by Redsys from TPVVirtual@redsys.es, the official payment gateway, containing the link to complete the payment.
Before paying, check:
- The sender of the first email ends with @sholeolodges.com
- The URL of the payment link begins with https://sis.redsys.es or https://sis-t.redsys.es
- The payment page uses a secure connection (https).
If you have any questions, please email us at our reservations address before making any payment.
If you made your reservation directly with Sholeo Lodges, you can manage it at sholeolodges.com → My Reservation or by emailing us at booking.laspalmas@sholeolodges.com.
- Full Name
- Reservation Number
- Date of arrival
- Contact Phone Number
If you made your reservation through another platform (such as Booking.com, Expedia, etc.), you'll need to make the change or cancellation directly through that platform.
Rates:
- Non-Refundable: the lowest available price. Payment is made in full online at the time of booking, and no refunds are given in the event of cancellation.
- Flexible: Free cancellation up to 5 days before arrival (21 days for special dates). Full payment is due online 5 days before arrival. After that point, the reservation becomes non-refundable, so no cancellations or changes with a refund will be accepted.
The payment link is valid for 48 hours after it is sent.
If you have any problems making the payment, please contact us by here.
Yes. All payments are processed through the secure Redsys platform, which complies with the security and authentication standards required by the European PSD2 regulation , providing a safe and secure payment experience.
To ensure that the email you received is genuine and to avoid potential phishing attempts, we recommend that you check the following:
- All official emails from Sholeo Lodges are sent exclusively from addresses with the @sholeolodges.com domain.
- The payment process always follows this order:
- You will receive an email from our reservations team sent from an @sholeolodges.com address.
- You will then receive a second automated email from Redsys at TPVVirtual@redsys.es containing the link to complete your payment.
Before making any payment, we recommend that you check that:
- The sender of the newsletter uses the @sholeolodges.com domain.
- The payment email comes from TPVVirtual@redsys.es.
- The web address of the payment link begins with https://sis.redsys.es or https://sis-t.redsys.es.
- The payment page uses a secure connection (https).
If you have any questions about the authenticity of an email or a payment link, please contact our reservations team directly by clicking here before making the payment.
If you are unable to complete the payment using the link you received, please contact our reservations team by clicking here. We will provide you with the necessary information to make the payment via bank transfer.
You can contact the reservations team directly by click here.
Redsys processes the payment and sends the authorization directly to your bank. You can check the charge in your banking app or on your statement within minutes.
If you need written confirmation that your reservation has been properly recorded, please contact us via this link and we’ll send it to you.
The apartments do not have washing machines. The building has a Self-Service Laundry room equipped with washing machines, dryers, and side tables for sorting laundry comfortably.
Hours of operation:
- Guests of Sholeo Lodges: 24/7 access
- External customers: limited-hour access
This is a paid service, and we only accept credit cards.
Wi-Fi is free throughout the building.
How to connect:
- Turn on Wi-Fi on your device and select the“Sholeo LAS PALMAS”network
- A login portal or pop-up window will open automatically.
- Enter your apartment number and last name
- Click “Copy URL” and then “Continue”
- Read and accept the legal notice and privacy policy
- Ready to set sail!
If you have any connection issues, you can email us at info.laspalmas@sholeolodges.com or call us at +34 928 335 960.
The apartment's air conditioning is controlled by remote.
When you leave or aren't using it, remember to turn it off to help us reduce energy consumption and continue working toward a more sustainable stay.
All TVs come with Chromecast built-in.
To connect:
1. Tune your TV to channel 90
2. Use your phone to scan the QR code that appears on the screen
3. Access your favorite streaming services—such as Netflix, Disney+, HBO Max, Prime Video, YouTube, or Spotify—directly, without having to enter passwords on your TV
Important: Make sure you are connected to the “Sholeo LAS PALMAS” Wi-Fi network.
Las Palmas Flats has a different cleaning policy than the Lodges:
- Stays of more than 7 nights include one cleaning service, which is typically performed between the fourth and fifth night. This cleaning service includes changing the towels and bedding and a general cleaning of the apartment, except for the dishes in the sink.
- Stays of 7 nights or fewer do not include housekeeping services during the stay.
If you need an additional cleaning, you can request it at least 24 hours in advance by emailing info.laspalmas@sholeolodges.com.
Cleaning packages (bed linens and towels only):
- Complete Set (large towel + small towel + bath mat + duvet cover + sheets + pillowcase): 9€ · Extra for a 3rd person: +4€
- Towel Set (large towel + small towel + bath mat): 6€ · Extra charge for a third person: +4€
- Single Linen Set (duvet cover + sheets + pillowcase): 9€ · Extra charge for a third person: +4€
- Double Linen Set (duvet cover + sheets + pillowcase): €9.50 · Extra charge for a third person: +€4
Yes, Sholeo Lodges Las Palmas Flats has a vending area that is accessible 24 hours a day, every day of the year.
Sholeo Lodges Las Palmas Flats features common areas designed to make your stay more comfortable and flexible.
Cool Working
- Open 24 hours a day for all guests at Sholeo Lodges Las Palmas Flats
- The perfect place to work or take a break during the day
- Free Wi-Fi
Roof Rocks
- A terrace with tables and beanbags— perfect for unwinding, relaxing, and planning your next adventure.
Self-service laundry
- Equipped with washing machines, dryers, and side tables for conveniently organizing your clothes
- Open 24 hours a day for all guests at Sholeo Lodges Las Palmas Flats
- Also available to external customers Wednesday through Sunday, from 7:30 a.m. to 3:00 p.m.
Cool Working Café
- Open Wednesday through Sunday, from 7:30 a.m. to 3:00 p.m.
- À la carte breakfast service with vegan, vegetarian, and gluten-free options
- Snacks, coffee, and beverages
- The perfect place to have breakfast, work, or take a break during the day
In addition, you'll find supermarkets, coffee shops, and restaurants just a few minutes' walk from the building.
Sholeo Lodges Las Palmas Flats is a smoke-free facility. Smoking is not permitted inside the apartments or in any enclosed common areas of the building.
Designated smoking areas:
- Main entrance to the building
- Roof Rocks (rooftop)
All facilities are equipped with smoke detectors. Smoking in unauthorized areas may result in charges for damages and cancellation of your stay.
Recursos de ayuda
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