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Sholeo Lodges Las Palmas Flats
Sholeo Lodges Las Palmas Flats operates without a physical reception. The access and check-in process is fully autonomous.
Before arrival:
1. Complete the online pre check-in via the link or QR you'll receive by email
2. Enter your last name and booking number, or scan the QR directly
3. Add the details of all guests and sign the terms and conditions
4. You'll receive by email the information needed to access the building and the apartment
On arrival at the building (Juan Rejón, 20):
1. Enter the access code on the keypad of the main door
2. Select language on the Autocheck-In terminal
3. Scan your booking's QR or manually enter the booking holder's last name and booking number
4. Scan the national ID or passport of all guests (can also be done manually if needed)
5. If there's any pending amount, you can pay it directly at the terminal
6. Once the process is complete, you'll receive the apartment number and access code
Digital key:
- Download the Omnitec app (App Store / Google Play)
- Log in with the credentials received by email
- Carry your digital key directly on your phone
Important:
- Don't forget to collect your documentation from the terminal
- Check-out is until 11:00h. After that, the access code stops working
If you need help during the process, call +34 928 335 960.
Sholeo Lodges Las Palmas Flats has no physical reception. Access and check-in work autonomously via self check-in and an autocheck-in terminal in the hall.
On-site assistance in the building:
- Sunday to Sunday, from 09:00h to 11:00h and from 15:00h to 17:00h
- Phone and WhatsApp: +34 621 154 318
Outside those hours:
- General switchboard: +34 928 335 960
- Email: info.laspalmas@sholeolodges.com
In case of emergency outside on-site hours, the number +34 621 154 318 also works as an on-call WhatsApp line.
Sholeo Lodges Las Palmas Flats does not have its own luggage storage in the building.
The closest option is:
Luggage Storage Castillo de la Luz — Radical Storage
C/ La Naval, 120, 35008 Las Palmas de Gran Canaria
If you need help with your luggage before check-in or after check-out, you can email us at info.laspalmas@sholeolodges.com or call us at +34 928 335 960.
Check-in: from 15:00h.
Check-out: until 11:00h.
Important: from 11:00h onwards, the apartment access code stops working.
The check-in process at Sholeo Lodges Las Palmas Flats is fully autonomous (self check-in): there is no physical reception.
On arrival at the building, you can access via the self check-in kiosk using the QR code received by email or by manually entering the booking holder's last name and booking number.
During the process, you'll need to scan the ID documents of all guests and, if there's any pending amount, you can pay it directly at the terminal.
Once check-in is complete, you'll receive your apartment number and access code.
Personal assistance:
- Sunday to Sunday, from 09:00h to 11:00h and from 15:00h to 17:00h
- Assistance WhatsApp: +34 621 154 318
- If you need to call us, you can reach the switchboard at +34 928 335 960
Yes, we welcome cats and dogs at Sholeo Lodges Las Palmas Flats. You can add your pet as an add-on during the booking process. Spots are limited, so we recommend flagging it as early as possible.
General conditions:
- Maximum weight: 15 kg
- Maximum 1 pet per apartment
- Cost: 20 €/day
- Required documentation before check-in: up-to-date vet/vaccination record and valid liability insurance
- The pet must always be on a leash in shared areas
- It can't be left alone in the apartment at any moment (not even during cleaning)
Welcome kit: bed, feeder and water bowl waiting for you in the apartment
Dogs:
- They can access shared areas, always on a leash
Cats:
- Must stay exclusively in the apartment
- Must be transported in a carrier or on a leash
You can check the full rules and submit the documentation before arrival at sholeolodges.com/pet-friendly.
Yes. At Sholeo Lodges Las Palmas Flats we have accessible apartments and Autism Friendly certification, so that more people can enjoy a comfortable and peaceful stay.
Accessibility:
- Apartments adapted for people with reduced mobility
- Wheelchair-accessible shower
- Elevator on all floors of the building
Autism Friendly:
- Environment and service adapted to offer a more comfortable, calmer experience
- If you have specific needs, we recommend contacting us before your arrival so we can help you prepare your stay better
For more information, you can email us at info.laspalmas@sholeolodges.com
Yes, you can stay with children at Sholeo Lodges Las Palmas Flats. Here's what you need to know before booking:
Prices:
- Babies 0–1 year: free. Cot on request, at no extra cost
- Children 2–17 years: 35 €/night
Apartments and capacity:
- Studios and 1-bedroom apartments: sofa bed and maximum capacity for 3 people
- 2-bedroom apartments: bunk beds + sofa bed and maximum capacity for 5 people
All apartments have a fully equipped kitchen, which makes them especially comfortable for families with children.
If you need a cot, you can request it during booking or by emailing us at info.laspalmas@sholeolodges.com
We don't accept stag or hen parties or similar celebrations at any of our properties. And yes, this policy is here to stay.
We do organize other types of groups and events, like team offsites, corporate events, private birthdays or product launches.
For more information, you can write to us at booking@sholeolodges.com.
We're sorry, we don't have parking. Most of our guests park on the street. It's free 24/7.
The nearest parking is Parking Albareda Canteras: C. Albareda, 55, 57, 35008 Las Palmas de Gran Canaria, Las Palmas, España
- +34 928 22 45 77
- parkingalbareda@gmail.com
Sholeo Lodges Las Palmas Flats are urban apartments located in the center of Las Palmas de Gran Canaria, on Juan Rejón street, 250 meters from Las Canteras beach.
These are apartments with no physical reception, designed for travelers looking for more independence, flexibility and the chance to enjoy the city at their own pace. All of them have a fully equipped kitchen and functional spaces, ideal for both long stays and short urban breaks.
Check-in is fully autonomous via a self-service kiosk with QR, available 24 hours a day.
The property also has shared spaces such as:
- Cool Working Café (breakfast and coworking)
- Roof Rocks (rooftop terrace with views)
- 24h self-service laundry
Sholeo Lodges Las Palmas Flats has three apartment types:
🛏️ Studio (1 room)
— Capacity: 1–3 people
— Size: 35–40 m²
— Double bed + sofa bed
— Private bathroom with shower
— Air conditioning
— Kitchenette with hob and microwave
🛏️ 1-bedroom apartment (with living-kitchen area)
— Capacity: 1–3 people
— Size: 35–40 m²
— 2 single beds joined or double + sofa bed
— Private bathroom with shower
— Air conditioning
— Living-kitchen with hob and microwave
🛏️ 2-bedroom apartment
— Capacity: 2–5 people
— Size: 45–56 m²
— Bedroom 1: 2 single beds joined or double
— Bedroom 2: 2 single bunk beds
— Sofa bed
— Private bathroom with shower
— Air conditioning
— Living-kitchen with hob and microwave
The payment request is sent from the Sholeo Lodges reservations email address:
- Sholeo Lodges Los Gigantes: booking.losgigantes@sholeolodges.com
- Sholeo Lodges Maspalomas: booking.maspalomas@sholeolodges.com
- Sholeo Lodges Las Palmas Flats: booking.laspalmas@sholeolodges.com
The only reliable way to confirm that an email is genuine is to check the sender's domain—the part after the @ symbol.
All official emails from Sholeo Lodges are sent exclusively from @sholeolodges.com. If the sender's address is anything other than this, do not click on any links and contact us directly.
The process always follows this order:
- First, you'll receive an informational email from our reservations team.
- You will then receive a second email automatically generated by Redsys from TPVVirtual@redsys.es, the official payment gateway for Spain's leading banks, containing the link to complete the payment.
Before paying, check:
- The sender of the first email ends with @sholeolodges.com
- The URL of the payment link begins with https://sis.redsys.es or https://sis-t.redsys.es
- The payment page uses a secure connection (https).
If you have any questions, please email us at our reservations address before making any payment.
If you booked directly with Sholeo Lodges, you can manage it from sholeolodges.com → My Booking or by emailing us at booking.laspalmas@sholeolodges.com.
If you booked through another platform (such as Booking.com, Expedia, etc.), you'll need to make the change or cancellation directly from that platform.
The payment link is valid for 48 hours after it is sent.
If you have any problems making the payment, please contact us by here.
Yes. All payments are processed through the secure Redsys platform, which complies with the security and authentication standards required by the European PSD2 regulation. , providing a safe and secure payment experience.
To ensure that the email you received is genuine and to avoid potential phishing attempts, we recommend that you check the following:
- All official emails from Sholeo Lodges are sent exclusively from addresses with the @sholeolodges.com domain.
- The payment process always follows this order:
- You will receive an email from our reservations team sent from an @sholeolodges.com address.
- You will then receive a second automated email from Redsys at TPVVirtual@redsys.es containing the link to complete your payment.
Before making any payment, we recommend that you check that:
- The sender of the newsletter uses the @sholeolodges.com domain.
- The payment email comes from TPVVirtual@redsys.es.
- The web address of the payment link begins with https://sis.redsys.es or https://sis-t.redsys.es.
- The payment page uses a secure connection (https).
If you have any questions about the authenticity of an email or a payment link, please contact our reservations team directly by clicking here before making the payment.
If you are unable to complete the payment using the link you received, please contact our reservations team by clicking here. We will provide you with the necessary information to make the payment via bank transfer.
You can contact the reservations team directly by click here.
Redsys processes the payment and sends the authorization directly to your bank. You can check the charge in your banking app or on your statement within minutes.
If you need written confirmation that your reservation has been properly recorded, please contact us via this link and we’ll send it to you.
WiFi is free throughout the building.
How to connect:
1. Turn on WiFi on your device and select the network "SHOLEO LAS PALMAS"
2. Enter your apartment number and your last name
3. Click "Copy URL" and then "Continue"
4. Read and accept the legal notice and privacy policy
5. Ready to browse!
If you have any connection issue, you can email us at info.laspalmas@sholeolodges.com or call us at +34 928 335 960.
Las Palmas Flats has a different cleaning policy from the Lodges:
- Stays of more than 7 nights: 1 cleaning included
- Stays of 7 nights or fewer: no cleaning service included
From the seventh night onwards, a cleaning similar to a new arrival is carried out, usually between the fourth and fifth night of the stay. This cleaning includes towel change, bed-linen change and a general cleaning of the apartment, except for the dishes in the sink.
If you need an additional cleaning, you can request it at least 24 hours in advance by emailing info.laspalmas@sholeolodges.com.
Cleaning packs (only bed-linen and towel change):
- Complete Pack (large towel + small towel + bathmat + duvet cover + sheets + pillowcase): 9 € · Extra 3rd person: +4 €
- Towels Pack (large towel + small towel + bathmat): 6 € · Extra 3rd person: +4 €
- Single Linen Pack (duvet cover + sheets + pillowcase): 9 € · Extra 3rd person: +4 €
- Double Linen Pack (duvet cover + sheets + pillowcase): 9.50 € · Extra 3rd person: +4 €
The apartment's air conditioning is controlled with a remote.
When you go out or you're not using it, remember to turn it off to help us reduce energy consumption and keep pushing for a more sustainable stay.
All TVs have built-in Chromecast.
To connect:
1. Tune to channel 90 on the television
2. Scan with your phone the QR code that appears on the screen
3. Access your favorite platforms directly, like Netflix, Disney+, HBO Max, Prime Video, YouTube or Spotify, without entering passwords on the TV
Important: make sure you're connected to the "SHOLEO LAS PALMAS" WiFi network.
Yes, Sholeo Lodges Las Palmas Flats has a vending area accessible 24 hours, every day of the year.
The apartments don't have an individual washing machine. The building has a shared self-service laundry equipped with washing machines, dryers and worktables to organize your clothes comfortably.
Access hours:
- Sholeo Lodges guests: 24/7 access
- External users: limited-hours access
The service is paid and accepts card only.
Cool Working Café
- Open Wednesday to Sunday, from 07:30h to 15:00h
- Buffet breakfast with vegan, vegetarian and gluten-free options
- Snacks, coffee and drinks
- Ideal space for breakfast, working or taking a break during the day
You'll also find supermarkets, cafés and restaurants just a few minutes' walk from the building.
Sholeo Lodges Las Palmas Flats is a smoke-free space. Smoking is forbidden inside the apartments and in all enclosed shared areas of the building.
Designated smoking areas:
- Main entrance of the building
- Roof Rocks (rooftop)
All facilities have smoke detectors. Smoking in unauthorized areas may result in charges for damages and cancellation of your stay.
Las Palmas de Gran Canaria has the Guaguas Municipales network to move around the city, and Global intercity lines connecting other parts of the island and the airport.
From Sholeo Lodges Las Palmas Flats:
- Gran Canaria Airport (LPA): Bus Global L60/L91 to Santa Catalina + Bus 33 (Woermann stop)
- Puerto de Las Palmas de Gran Canaria: Bus 19 · Stop: Juan Rejón
Plus, the Las Canteras area is great for walking around and enjoying the city at your own pace.
Sholeo Lodges Las Palmas Flats doesn't have its own gym, but you'll find several sports options near the building:
- Isleta Centro Fitness Canarias — C/ Gordillo, 96, 35009 Las Palmas de Gran Canaria
- Power Yoga Canarias — C/ Alonso de Ojeda, 12, 35009 Las Palmas de Gran Canaria
Sholeo Lodges Las Palmas Flats is located on Juan Rejón, just 250 meters from Las Canteras beach.
Nearby services:
- Supermarket: 176 m
- Medical center: 243 m
- Pharmacy: 75 m
- Bus stop: 1 km
- ATM: 1.1 km
Las Palmas de Gran Canaria combines beach, urban life, gastronomy and culture all year round.
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