Common Policies

We do not allow bachelor or bachelorette parties or similar celebrations at any of our accommodations.

Our goal is to provide a relaxed and pleasant atmosphere for all guests, so these types of events are not permitted.

However, if we organize other types of groups and events, such as team meetings, corporate events, private birthday parties, or presentations.

For more information, please email us at mice@sholeolodges.com

Sholeo Lodges Los Gigantes is a smoke-free facility. Smoking is not permitted inside the rooms or in enclosed common areas.

You may smoke in the following designated areas:

• Outside the reception area (main entrance)
• The Original Hub Terrace
• Main Pool Deck
• Room Terraces

All rooms and common areas are equipped with smoke detectors. Smoking in unauthorized areas may result in additional charges for damages and the cancellation of your stay.

At all of our accommodations, it is mandatory to present a valid photo ID (national ID card or passport) for all guests included in the reservation.

If you are traveling with a passport, it must be valid for at least 3 months beyond your departure date.

At Sholeo Lodges Las Palmas Flats, check-in is self-service. Please make sure you have the identification documents for all guests on hand so you can complete the process correctly.