Booking & Prices

Yes. You don't have to use the same card you used when making the reservation. You can pay with any card accepted by the platform.

We regularly launch campaigns and offer promotional codes that you can apply directly during the booking process.

Important: Promotional codes can be combined with the mobile price and the 10% discount from The Community Rewards.

You can find them at:

• The "Deals" section of sholeolodges.com/en/offers/
• The Community Rewards newsletter (members receive priority access to promotions and special campaigns)

To make sure you don't miss any deals, we recommend signing up for free on The Community Rewards and turning on notifications.

By booking directly on sholeolodges.com— especially from your mobile device— you'll enjoy benefits you won't find on Booking.com or other platforms.

Here are a few of them:

• Lowest Price Guaranteed
• Exclusive room types available only on our website
• Access to exclusive promotions and discount codes
• Exclusive Benefits and Discounts with The Community Rewards
• More flexibility to manage your reservation based on the rate you choose, with no fees or middlemen
• Direct communication with the property's staff
• Option to add extras such as a pet, breakfast, or other services directly during the booking process, without intermediaries

At all of our accommodations, you can choose from several rate options, depending on how much flexibility you prefer for your trip:

Sholeo Lodges Los Gigantes and Sholeo Lodges Maspalomas:

• Non-Refundable: the lowest available price. Payment is made in full online at the time of booking, and no refunds are given in the event of cancellation.
• Semi-flexible: An initial payment is made at the time of booking, and the remaining balance is due before arrival.
• Flexible: Payment is made at the accommodation upon arrival. Includes free cancellation up to 48 hours before arrival (21 days for special dates). If you cancel after this deadline, you will be charged for the first night.

Sholeo Lodges Las Palmas Flats:

• Non-Refundable: the lowest available price. Payment is made in full online at the time of booking, and no refunds are given in the event of cancellation.
• Flexible: Free cancellation up to 5 days before arrival (21 days for special dates). Full payment is due online 5 days before arrival. After that point, the reservation becomes non-refundable, so no cancellations or changes with a refund will be accepted.

All prices include 7% IGIC. None of our accommodations charge a tourist tax.

The Community Rewards is Sholeo Lodges' free loyalty program. Signing up is very easy, and anyone 18 or older can join at sholeolodges.com.

From the moment you join The Community Rewards, you'll enjoy exclusive benefits:

• 10% extra discount on your reservation ( can be combined with other promotions on our website).
• Welcome gift with a local touch ( available only at hotels).
• 5% discount at bars and restaurants.
• Special offers at our spa and wellness centers so you can pamper yourself ( available at accommodations that offer this service).
• Free round-trip bus transportation available upon request ( from the airport, for stays of more than 14 nights. Available only at hotels).
• Priority access to promotions, restaurants, and activities.
  

The program has three tiers (Traveler, Explore, and Globetrotter). The more direct bookings you make on our website, the more benefits you’ll automatically unlock. Please note that tier upgrades are automatic, and downgrades are applied only once a year.

Important: For your reservations to count, you must log in to your account before making a reservation. Purchases at restaurants, the spa, or for activities do not count toward leveling up.

Want to know the benefits of each level? → View level comparison

More info

The Redsys payment platform accepts the following payment methods:

• VISA

• Mastercard

• AMEX

• TEACHER

• Diners Club

• Discover Global Network

• UnionPay

The second payment is due 15 days before your arrival date. At that time, you will receive an email with all the information you need to complete the payment securely.

Booking directly on sholeolodges.com always guarantees the best price. And yes, there’s a way to get an even better rate: book from your phone. Mobile rates are lower than desktop rates, so if you want the lowest possible price, go to the site on your smartphone and book from there.

In addition, you can earn even more rewards:

1. Join The Community Rewards for free and get an additional 10% stackable discount.
2. Check out our deals at sholeolodges.com/es/ofertas to access promotions and extra discount codes.
3. Subscribe to The Community Rewards newsletter and be the first to access promotions and special offers.

The perfect combination to save more: cell phone plan + The Community Rewards + promo code.