Committed
For a better world, join the movement!
At Sholeo Lodges, every guest is part of the change. Through the “We Care” program from our company, Canarian Hospitality, your stay helps reduce our environmental impact and foster more responsible tourism. Travel with a purpose!
Sholeo Lodges Los Gigantes has obtained the Biosphere Sustainable certification. And we continue certifying other Sholeo Lodges accommodations: at Sholeo Lodges Maspalomas we have already obtained the Biosphere certification, another proud step in our commitment to sustainability and respect for the environment.
The 2030 Agenda is a global action plan adopted by UN member states, which includes 17 Sustainable Development Goals (SDGs) to address issues such as poverty, inequality, and climate change.
These are the SDGs of the 2030 Agenda that we are already addressing at Sholeo Lodges Los Gigantes.
At our lodges, we provide free water fountains so you can refill your bottle and help reduce plastic waste.
Every stay at Sholeo Lodges reduces your carbon footprint by up to 1.3 kg of CO2 per night by conserving water, energy, and chemicals.
By choosing best practices, you’re helping to make tourism more sustainable. And if you opt for an extra cleaning, we’ll donate €1 to the Fundación Foresta to help reforest our islands. Less impact, more future.
Every click on our website leaves a smaller carbon footprint and raises awareness. At Sholeo, our pages are hosted on servers powered by 100% renewable energy. Because sustainable travel begins the moment you start searching for your next adventure.
Reforestation of the Canary Islands' Forests
We actively collaborate with the Fundación Foresta, which is dedicated to restoring, maintaining, and conserving the forests of the Canary Islands. At Sholeo Lodges, we carry out three initiatives to raise funds for the foundation:
- During our annual Green Friday promotional campaign in November, we donate 1.5% of total sales to the Fundación Foresta. Don’t miss the next one—you’ll be helping to reforest our forests!
- With every purchase of bottled water, we donate €1 for each bottle sold. You save money, we don’t generate plastic waste, and you also support the foundation.
- For every additional sustainable cleaning service you request, we’ll donate 1 €. Could it get any more sustainable?
According to information on its website: www.fundacionforesta.org
Sharing Values
Together, we’re better. We form strategic partnerships with brands that share our commitment to the environment and hold the same values as we do. Here are some of our partners.
We believe that every action taken to protect the environment—whether big or small—can go a long way toward creating a better world.
In this case, we’ve partnered with Ocean Born Lifestyle to purchase certified sustainable cotton uniforms for all our teams.
Ocean Beer is a beer brand whose core mission is a commitment to the environment—specifically, the protection and restoration of the ocean.
The result of a project by the Ocean Born Foundation—an international organization whose goal is to mitigate the damage caused by humans to the ocean—is the new Ocean Beer, a beer produced with minimal environmental impact, with proceeds going to organizations dedicated to mitigating climate change with a focus on the ocean.
Since its founding in 2003, Fritz Kola has made a clear commitment to glass and has not produced a single plastic bottle since then.
To drive systemic change in the beverage industry, they have also launched the “Drink From Glass” initiative, which encourages people to adopt a sustainable, resource-conserving mindset when consuming beverages and to avoid plastic waste.
Savour the Local Flavors
Like to join us?
If you’re a company or organization that shares our values and is committed to protecting the environment,please contact us! We’re always looking to form partnerships to build a better world.
Privacy Policy
The Privacy Policy is part of the General Terms and Conditions governing this website.
VERSION 2.0, dated March 4, 2025.
Who is responsible for processing your data?
CANARIAN HOSPITALITY, S.L.
Address: 12 Montevideo Street
ZIP Code 35007
Las Palmas de Gran Canaria.
Tax ID: B06881957
Email: info@canarianhospitality.com
You can contact us in any way you like.
We reserve the right to modify or update this Privacy Policy at any time. We recommend that you review it periodically, and if you have registered and log in to your account or profile, you will be notified of any changes.
If you belong to any of the following groups, please see the drop-down menu:
+ GUESTS
For what purposes will we process your personal data?
We would like to inform you that your personal data will be processed for the purpose of managing your reservation and your stay at the hotel, and to ensure payment of the expenses associated with that stay.
Your personal data will be disclosed to law enforcement agencies in accordance with applicable law, as well as to the relevant travel agencies or operators.
The data will be retained for at least 6 years in compliance with tax, commercial, consumer, and passenger logbook regulations.
What is the legal basis for processing your data?
The legal basis is your consent and compliance with the legal obligations established by Royal Decree 393/1974, dated August 18, and by Order INT/1922/2003, dated July 3.
+ CONTACTS ON THE WEBSITE OR VIA EMAIL
What information do we collect through the website?
We may process your IP address, the operating system or browser you use, and even the duration of your visit, anonymously.
If you provide us with information on the contact form, you will be identified so that we can contact you, if necessary.
For what purposes will we process your personal data?
- To respond to your inquiries, requests, or inquiries.
- Process the requested service, respond to your request, or handle your inquiry.
- Information sent electronically regarding your application.
- Commercial or event information via electronic means, provided that express authorization has been given.
- Conduct analyses and make improvements to our website regarding our products and services. Improve our business strategy.
What is the legal basis for processing your data?
The data subject’s acceptance and consent, given through a voluntary action—such as in cases where submitting a request requires filling out a form and clicking the “Submit” button— such action will necessarily imply that the individual has been informed and has expressly consented to the content of the clause attached to said form or has accepted the privacy policy.
All of our forms have an * next to the required fields. If you do not fill in those fields or do not check the box to accept the privacy policy, you will not be able to submit the information. It usually takes the following form: “□ I am over 14 years old and have read and accept the Privacy Policy.”
How long will we retain personal data?
Until the consent granted is revoked.
+ NEWSLETTER CONTACTS
What information do we collect through the newsletter?
On our website, you can subscribe to the newsletter by providing us with an email address, to which the newsletter will be sent.
We will store only your email address in our database and will send you emails periodically until you unsubscribe or we stop sending emails.
You will always have the option to unsubscribe from any communication.
For what purposes will we process your personal data?
- Process the requested service.
- Information sent electronically regarding your application.
- Commercial or event information via electronic means, provided that express authorization has been given.
- Conduct analyses and make improvements to our email campaigns to enhance our sales strategy.
What is the legal basis for processing your data?
The data subject’s acceptance and consent. When you subscribe, you will need to check a box and click the “Submit” button. This will necessarily imply that you have been informed and have expressly consented to receiving the newsletter.
If you do not check the box to accept the privacy policy, you will not be allowed to submit the information. It usually reads as follows: “□ I am over 14 years old and have read and accept the Privacy Policy.”
How long will we retain personal data?
Until the consent granted is revoked.
+CUSTOMERS
For what purposes will we process your personal data?
- Preparation of the budget and its monitoring through communication between both parties.
- Information sent electronically regarding your application.
- Commercial or event information via electronic means, provided that express authorization has been given.
- Manage the administrative, communications, and logistics services provided by the Manager.
- Invoicing and filing the appropriate tax returns.
- Carry out the appropriate transactions.
- Collection and Recovery Procedures.
What is the legal basis for processing your data?
The existence of a contractual relationship between the parties. The processing is necessary for the performance of a contract to which the data subject is a party or for the implementation of precontractual measures at the data subject’s request.
How long will we retain personal data?
For the duration of the relationship between the parties and for the limitation periods arising therefrom.
+SUPPLIERS
For what purposes will we process your personal data?
- Information sent electronically regarding your application.
- Commercial or event information via electronic means, provided that express authorization has been given.
- Manage the administrative, communications, and logistics services provided by the Manager.
- Billing.
- Carry out the appropriate transactions.
- Invoicing and filing the appropriate tax returns.
- Collection and Recovery Procedures.
What is the legal basis for processing your data?
The legal basis is the acceptance of a contractual relationship, or, failing that, your consent when you contact us or offer us your products through any means.
How long will we retain personal data?
For the duration of the relationship between the parties and for the limitation periods arising therefrom.
+SOCIAL MEDIA CONTACTS
For what purposes will we process your personal data?
- To respond to your inquiries, requests, or inquiries.
- Process the requested service, respond to your request, or handle your inquiry.
- Connect with you and build a community of followers.
What is the legal basis for processing your data?
The legal basis for data processing is the data subject’s voluntary consent to be contacted and, where applicable, their acceptance of a contractual relationship within the relevant social media platform. Data processing within the social media platform will be conducted in accordance with its privacy policies.
How long will we retain personal data?
We can only view or delete your data on a limited basis if you have a specific profile. We will process your data for as long as you continue to follow us, remain friends with us, or click “Like,” “Follow,” or similar buttons.
Any corrections to your data or restrictions on information or posts must be made through your profile or user settings on the social media platform itself.
+JOB SEEKERS
For what purposes will we process your personal data?
- Organizing recruitment processes for hiring employees.
- To schedule you for job interviews and evaluate your application.
- If you have given us your consent, we may share your information with partner companies or related entities, for the sole purpose of helping you find a job.
- By checking the box to accept the privacy policy, you give us your consent to share your job application with the entities that make up the group of companies for the purpose of including you in their hiring processes.
We would also like to inform you that one year after we receive your resume, we will proceed to securely destroy it.
What is the legal basis for processing your data?
The legal basis is your unambiguous consent, which you provide by sending us your resume.
How long will we retain personal data?
For a minimum period of 1 year or until the consent granted is revoked.
Do we include personal data about third parties?
No, as a general rule, we only process the data provided to us by the data subjects. If you provide us with data from third parties, you must first inform those individuals and obtain their consent; otherwise, you release us from any liability for failure to comply with this requirement.
What about data on minors?
We do not process data from children under 14 years of age. Therefore, please refrain from providing such data if you are under that age or, if applicable, from providing data on third parties who are under that age. CANARIAN HOSPITALITY, S.L. disclaims any liability for failure to comply with this provision.
Will we communicate electronically?
- We will only use this information to process your request if it is one of the contact methods you have provided us.
- If we send you marketing communications, they will have been previously and expressly authorized by you.
What security measures do we implement?
You can rest assured: We have implemented an optimal level of protection for the Personal Data we handle, and we have put in place all the technical means and measures available to us, in accordance with the current state of technology, to prevent the loss, misuse, alteration, unauthorized access, and theft of Personal Data.
To whom will your data be disclosed?
Your personal data will not be disclosed to third parties, unless required by law. Specifically, it will be disclosed to the State Tax Administration Agency and to banks and financial institutions for the purpose of collecting payment for the service provided or product purchased, as well as to data processors necessary for the performance of the agreement.
When making a purchase or payment, if you choose an app, website, platform, credit card, or any other online service, your data will be shared with that platform or processed within its system, always with the highest level of security.
When we instruct them to do so, the web development and maintenance company and the web hosting provider will have access to our website. These parties will have signed a service agreement that requires them to maintain the same level of privacy as we do.
What Are Your Rights?
- To find out whether or not we are processing your data.
- To access your personal data.
- To request the correction of your information if it is inaccurate.
- To request the deletion of your data if it is no longer necessary for the purposes for which it was collected or if you withdraw the consent you have given us.
- To request that the processing of your data be restricted in certain cases, in which case we will only retain it in accordance with applicable regulations.
- You have the right to access your data, which will be provided to you in a structured, commonly used, or machine-readable format. If you prefer, we can send it to the new data controller you designate. This right applies only in certain circumstances.
- To file a complaint with the Spanish Data Protection Agency or the competent supervisory authority if you believe we have not handled your case properly.
- You may withdraw your consent for any processing for which you have given consent at any time.
If you change any of your information, please let us know so we can keep it up to date.
Would you like a form to exercise your rights?
- We have forms for exercising your rights; please request them by email, or, if you prefer, you can use the forms provided by the Spanish Data Protection Agency or third parties.
- These forms must be electronically signed or accompanied by a photocopy of your ID card.
- If you are represented by someone, you must provide us with a copy of their ID or have them sign it with their electronic signature.
- Forms may be submitted in person, mailed, or emailed to the address of the person in charge listed at the beginning of this text.
How long does it take us to respond to your Rights Exercise request?
It depends on the type of case, but generally within one month of your request, or two months if the matter is very complex and we notify you that we need more time.
Do we use cookies?
If we use cookies other than those that are strictly necessary, you can view our cookie policy by clicking the corresponding link on our homepage.
How long will we retain your personal data?
- Your personal data will be retained for as long as you remain affiliated with us.
- Once you terminate your relationship with us, the personal data processed for each purpose will be retained for the periods provided for by law, including the period during which a judge or court may request it, in accordance with the statute of limitations for legal actions.
- The processed data will be retained until the aforementioned statutory retention periods expire, if there is a legal obligation to retain it, or, in the absence of such a statutory retention period, until the data subject requests its deletion or revokes the consent provided.
- We will retain all information and communications related to your purchase or the provision of our service for the duration of the product or service warranties in order to address any potential claims.
- For each type of data processing, we provide a specific retention period, which you can find in the table below:
| File | Document | Preservation |
|---|---|---|
| Customers | Invoices | 10 years |
| Forms and Coupons | 15 years | |
| Contracts | 5 years | |
| Human Resources | Payroll, TC1, TC2, etc. | 10 years |
| Resumes | Until the end of the selection process, and for an additional year with your consent | |
| Documents related to severance pay.
Contracts. Information on temporary workers. |
4 years | |
| Employee file. | Up to 5 years after leaving the workforce. | |
| Marketing | Databases or website visitors. | For the duration of the processing. |
| Suppliers | Invoices | 10 years |
| Contracts | 5 years | |
| Access Control and Video Surveillance | Visitor Log | 30 days |
| Videos | 30 days of blockade
3 years of destruction |
|
| Accounting | Accounting Books and Documents.
Shareholder and board of directors’ resolutions, articles of incorporation, minutes, rules of procedure for the board of directors and executive committees. Financial statements, audit reports Records and documents related to grants |
6 years |
| Tax | Management of the company’s administration, rights, and obligations related to tax payments.
Administration of dividend payments and tax withholdings. |
10 years |
| Information on Intra-Group Pricing | 18 years
8 years for intra-group transactions under pricing agreements |
|
| Safety and Health | Employee Medical Records | 5 years |
| Environment | Information on Chemical or Substantially Hazardous Substances | 10 years |
| Documents related to environmental permits: For as long as the activity is carried out. | 3 years after the activity ceases
10 years (statute of limitations for criminal offenses) |
|
| Records on recycling or waste disposal | 3 years | |
| Grants for cleanup operations must retain documentation of rights and obligations, receipts, and payments. | 4 years | |
|
Accident Reports |
5 years | |
| Insurance | Insurance Policies | 6 years (general rule)
2 years (property damage) 5 years (personal injury) 10 years (life) |
| Purchases | I record all deliveries of goods or provision of services, intra-Community acquisitions, imports, and exports for VAT purposes. | 5 years |
| Legal | Intellectual and Industrial Property Documents.
Contracts and Agreements. |
5 years |
| Permits, Licenses, Certificates | 6 years from the expiration date of the permit, license, or certificate.
10 years (statute of limitations for criminal offenses) |
|
| Confidentiality and Non-Competition Agreements | Always the term of the obligation or confidentiality | |
| GDPR/LOPDGDD | Processing of personal data, if different from the processing notified to the AEPD | 3 years |
| Employees’ personal data stored on the networks, computers, and communications equipment they use, as well as access controls and internal management/administration systems | 5 years |