Contact

Check-in is available at any time after 3:00 p.m.
Check-out must be completed by 11:00 a.m. We do not offer early check-in or late check-out services.

1. If you’re standing in front of Sholeo Lodges Las Palmas Flats, walk up to the door and enter the access code on the keypad.

2. Select a language.

3. Fill in the information displayed on the screen or scan the QR code you received in the booking confirmation email.

• If you choose the manual option, enter the account holder’s last name and reservation number.
• If you don’t know what it is, please contact our switchboard at +34 928 335 960.

4. Check that the information is correct and click the arrow to continue.

5. Prepare the identification documents for the people on the reservation and click the icon shown in the image.

• You will not be able to continue with the process if you do not have all the required identification documents or if you have changed the guests on the reservation without providing timely notice.
• If this situation were to arise, call the emergency number.

6. Enter your information: Insert the front of the reservation holder’s ID card or passport into the slot at the self-check-in kiosk.

• Depending on the type of document, a green message will appear instructing you to follow the same process with the backup copy of the document.
• It is important that the message appears in green after scanning the front.
• If, for some reason, scanning isn’t allowed, you can do it manually.

7. A screen will appear showing all the information you have entered. Click the “Next” button to continue.

8. Enter the information shown on the next screen; fields marked with an asterisk are required.

9. If the information is correct, this screen will appear. Click “Next.”

10. Sign and accept the terms and conditions to continue. You will not be able to continue unless you check this box.

11. Key Return: If you have an outstanding balance, the screen will display the amount; you can make the payment using the device located next to the monitor.

• If you don’t have any outstanding charges, please wait a few seconds while your room keys are being processed.

12. Read the important instructions, find your room number and the access code.

• Once you’ve read everything, it’s very important that you click “Next.”

13. You will also receive the information by email.

14. Rate the experience and click “Finish.”

• Don’t forget to pick up your documents from the box.
• Check-out time is 11:00 a.m.; after that time, the facilities will be closed.

Housekeeping is included for stays of 7 nights or more. Starting on the seventh night, a cleaning similar to that provided for new guests on the fourth or fifth night will be performed. During this cleaning, towels and bedding will be changed, and everything will be cleaned, except for the dishes in the sink. If you’d like to schedule an additional cleaning, please let us know 24 hours in advance so we can arrange it.

We’re sorry, but we don’t have parking. Most of our customers park on the street. It’s free 24/7.
The closest parking lot is Parking Albareda Canteras: C. Albareda, 55, 57, 35008 Las Palmas de Gran Canaria, Las Palmas, Spain
• +34 928 22 45 77
• parkingalbareda@gmail.com

Yes, but only subject to availability.